ACD Direct - Contact Center Solutions Company Profile, Contacts & Intelligence

ACD Direct - Contact Center Solutions Overview

ACD is a Veteran-Owned full-service Contact Center that handles donor and customer interactions for nonprofits and companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support. Text, phone, email, chat, or digital – the point of interaction is to provide outstanding service with successful outcomes. We are a technology company that connects people and data. – Technology – Experience: Since 2003, ACD has leveraged industry-leading CCaS technology with at-home agents to perfect the flexibility of the gig economy. The world is trying to convert the model that ACD has long perfected and continues to improve. Analysis: ACD uses live quality control and state-of-the-art AI to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs. Development: Our proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement. – People – US-Based: Our staff is spread across the United States, covering all time zones, protecting from regional interruptions. Your calls will never be sent offshore. At-Home: Your customers deserve the highest quality, experienced, educated, and happiest team of agents possible. Our flexible work-from-home model attracts the best of the best with low turnover. Agile Staffing: ACD has developed a robust scheduling system that features short shifts, allowing fast ramping- up or down. This saves you money in crucial ways for your bottom line. Skills-Based: We use proprietary routing and scheduling tools. Agents are certified for your inbound calls and interactions. We record and analyze 100% of your calls to maintain the highest quality. How can we help you? Get in touch: We're here to get you where you want to go: https://acddirect.com/

Headquarters

520 N Market Place Dr

Website

acddirect-ibo.com

Industry

Telecommunications

Founded

2003

NAICS

Telecommunications, Other Telecommunications

Company Email

Available in AeroLeads

ACD Direct - Contact Center Solutions Contact Intelligence

See which contact channels and departments are represented in the visible AeroLeads data.

ACD Direct - Contact Center Solutions People & Org Chart Preview

Sample people records show job titles and whether email or phone data is available without exposing raw contact details.

ACD Direct - Contact Center Solutions Workforce Composition

Seniority breakdown across 20 visible profiles.

ACD Direct - Contact Center Solutions Technology & Talent

Technology-related job titles represented in the visible people data.

Compare Similar Companies to ACD Direct - Contact Center Solutions

Explore companies in related markets and compare their industry and employee estimates.