We build AI-driven software for the future of consumer engagement. We help the world's best brands enhance engagement with their consumers by contextually blending human and artificial intelligence. Our technology enables companies to provide more efficient customer service, protect their brands, and increase customer loyalty.
In today’s multi-channel, always-on world of consumer engagement, we are uniquely positioned as consumer relations experts who are actively innovating across the customer experience (CX) space with social media listening, smart knowledge management systems and a constant push to improve our core technologies.
Consumers want to talk to their favorite brands like they talk to their friends, instead of being forced to communicate through strictly structured interfaces. We make this possible by eliminating friction during every customer interaction, through our blend of leading edge technologies:
- Artificial narrow intelligence (ANI)
- Natural language processing (NLP)
- Deep learning
- Omni-channel engagement
- Agent guidance
- Contextual information
- Unified customer view
- Actionable insights
We have over 20 years of experience helping leading consumer brands deliver loyalty-building customer service. Our award-winning CRM, knowledge management, and customer interaction solutions help companies:
- Improve the level of customer understanding and engagement
- Empower customers, agents, employees, and partners with access to the right information at the right time
- Resolve customer issues with unprecedented efficiency and accuracy
- Improve employee knowledge, productivity and satisfaction while minimizing training time and costs
- Adapt and respond to changing regulations, business needs and customer preferences
- Capture "voice of the customer" insights that drive product and process improvements, more effective marketing, and increased revenue
Company Details
- Employees
- 135
- Address
- 4400 Easton Commons, Suite 250, Columbus,oh 43219,united States
- Phone
- (877)769-3750
- in****@****ons.com
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- astutesolutions.com
- Keywords
- CRM, call center efficiency, knowledge management, customer experience, digital self-service, artificial narrow intelligence (ANI), social relationship management, natural language processing (NLP), omni-channel engagement, contact center software, machine learning, sentiment analysis, social listening, chatbots, consumer engagement, live chat, video chat, data QA, Artificial Intelligence, SaaS, Digital Transformation.
- HQ
- Columbus, OH
Astute (Now Emplifi) Questions
Astute (Now Emplifi)'s helpline number is (877)769-3750
Astute (Now Emplifi)'s website is astutesolutions.com
Astute (Now Emplifi)'s LinkedIn profile is https://www.linkedin.com/company/astute-solutions
Astute (Now Emplifi) has
135 employees.
View email and phone details for 135
employees at Astute (Now Emplifi).
Astute (Now Emplifi)'s industry is
Software Development
Astute (Now Emplifi)'s top competitors are
Emplify,
Socialbakers (Now Emplifi),
Frontstream,
Pixlee Turnto (Now Emplifi),
Emplifi,
Similarweb,
Honeywell | Life Sciences,
Convoke,
Processmaker,
Iperceptions.
Astute (Now Emplifi)'s support email address is info@astutesolutions.com
Astute (Now Emplifi)'s categories are Software Development
