CERPS Technologies Pvt Ltd.

• Assist in the development of the strategic plan for all operational activity • Implement and monitor the annual and medium term operational plans, programs and projects to meet overall objectives and agreed timings; • Direct via Project Managers the Software, Knowledge Base, Data Base and Customer Support teams to overcome technical and other constraints on the delivery of projects; • Support and maintain an environment in which: Software Development is specified, designed, developed, tested and maintained in an efficient and productive manner; • Customer Support is provided in a proactive manner that ensures appropriate communication with members; In order to enable all projects to be executed in a member driven way. • Ensure that project teams communicate effectively with all functions as necessary to ensure on time and on quality project delivery; • Working with the Heads of Functions, the Project Manager and others, foster a team-based culture, ensuring positive interactions with other teams and with external collaborators; • Provide support and advice for other functions as appropriate. • Establish and maintain appropriate staff resources of the Operations Team to ensure that projects are delivered on time, on budget and to the agreed quality standard; • Manage appropriate personal development plans for all Operations staff; • Within the CERPS limited policies and procedures, to establish clear organizational structures for the Operations Team, including responsibilities and accountabilities of individuals. • Ensure effective internal communications both within the Operations team and across the organization. • Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions. • Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.