CHARTER

CHARTER is a trusted partner providing seamless debt collection solutions across India, ensuring efficiency and reliability in recovering outstanding debts. At CHARTER, we prioritize compliance and governance. Our fully automated module ensures 100% adherence to all regulatory requirements set by the RBI, instilling confidence in our clients and maintaining ethical practices within the industry. CHARTER’s collection system, Cosmos, uses thematic analysis coding that improves the efficiency of the collection process. It has inbuilt processes that keeps team members talking to the right party contacts. This state-of-the-art technology, unique to CHARTER has proven to improve efficiencies, improve the user experience, fine tune collection treatments and compliance, streamline payment arrangements, sharpen strategies with analytics and protect sensitive data. In addition, CHARTER has developed AI that is customer centric and identifies the customers preferred method of communication along with propensity for payment modelling.