Working with start-ups in growth phase, who need expert hands-on advice to set up and optimise Communications (CRM), Customer Care and Community.
Helping select and set-up platforms, create or change processes and train people.
I can your business if you need help:
- Reducing customer care costs
- Increasing customer satisfaction
- Improving recommendation and advocacy
I support optimising existing platforms and processes, I can provide case studies where I've set up programs and activity that has:
- Optimised CRM programs, where 95% of cross channel comms are automated
- Developed recommendation program, where 50% of acquisition is via member get member
- Where just 1% of customer care queries end up with Customer Service, 99% Crowdsourced through community or DIY care through optimised knowledge management
- Reduced existing customer care costs by more than 50%
If these are areas where your business needs support, please get in touch for a free 2 hour initial consultation where you'll be given practical advice and tips for things you can implement straight away.
Company Details
- Founded
- -
- Address
- London, Gb
- Industry
- Advertising Services
- NAICS
-
Marketing Consulting Services
- Website
- clairekav.com
- Keywords
- CRM, Community, Customer Service, Customer Experience, Start Ups, Customer Journey Mapping, Persona Development, Segmentation, communications, mailchimp.
- HQ
- London
Ckcx Consulting Questions
Ckcx Consulting's website is clairekav.com
Ckcx Consulting's LinkedIn profile is https://uk.linkedin.com/company/ckcx-consulting
Ckcx Consulting's industry is
Advertising Services
Ckcx Consulting's top competitors are
Orbit Mobile Travel Esim,
Orbit Communications Company.
Ckcx Consulting's categories are Advertising Services
Ckcx Consulting's founding year is 2017
