Optimizing your Customer and Employee Experience
CopperBeech Associates is focused on: contact center and business process optimization; transformation of people intensive customer service and operations functions; all with a strong focus on people, processes, and systems.
Contact Center Solutions
CopperBeech Associates is focused on contact center and business process optimization, specializing in the transformation of people intensive customer service and operations functions with a strong focus on people (culture), processes, and systems.
Contact Center Capabilities Include:
Assessing Customer Service Functions and Channels: mapping workflows; optimizing staffing; establishing key metrics for the customer experience; also including:
Workforce Management Solutions – with special tools designed for smaller call centers
Hiring and Recruiting Optimization: recruiting and screening tools/interviewing techniques
New Hire Training Review and Optimization
Staff Retention Methodologies
Technology Management: assessments; RFP management; and sourcing of technology partners
Designing, Scripting, and Implementing IVR and Outbound Automation: audio; email; and SMS text
Third Party Call Center Partnerships: sourcing and selection of third party support of day-to-day business objectives, including testing of service and sales concepts
Human Resources Support: key manager recruitment; customer contact staff recruiting, screening, and onboarding/training (with a focus on faster productivity and retention); and, the establishment of performance standards and incentive programs
Myers-Briggs Type Indicator® Team Building and Executive/Management Coaching: aiding work group and management effectiveness, with a dose of contact center management principles as requested
Customer Relationship Management: acquisition and retention strategies; sales scripting; and direct mail and outbound calling material management
Acquisition/Merger Planning and Support: organizational development; change management; and ensuring the continuity of the customer experience
Company Details
- Founded
- -
- Address
- 483 Green Street, Northborough,ma 01532,united States
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- HQ
- Northborough, MA
Copperbeech Associates Questions
Copperbeech Associates's website is http://www.copperbeechassociates.com
Copperbeech Associates's LinkedIn profile is https://www.linkedin.com/company/copperbeech-associates
Copperbeech Associates's industry is
Business Consulting and Services
Copperbeech Associates's top competitors are
Maison Estelle And Estelle Manor,
Yonder,
Fulham Pier,
The Birley Clubs,
The Wolseley Hospitality Group,
The Roof Gardens,
Jumeirah,
Mission,
Copper Beech,
Btc Group Holdings Uk.
Copperbeech Associates's categories are Business Consulting and Services
Copperbeech Associates's founding year is 2003
