Customer Service Engineering are productivity specialists who focus on the operational engineering aspects of contact centres and other customer service operations. CSE ensures that our clients' customer service infrastructure and operations run as efficiently as possible providing the required quality of service at the best possible cost per transaction.
As most of our people are engineers or mathematicians by training, we apply an engineering perspective to Customer Service productivity to manage efficiency, effectiveness and environmental factors in tandem. CSE’s focus is to deliver measurable results that benefit the bottom line. That philosophy means we will:
- Provide all the technical tools and skills needed to achieve desired results.
- Provide the consulting and management input to use complex tools and systems to best effect.
- Provide the personnel needed to drive projects, use the Business Intelligence tools and deliver the desired results.
- Clients have the option of engaging on a Software as a Service (SaaS), managed risk, or outright purchase models.
- CSE operates in South Africa and Australia and offers products and services to customers in Southern Africa, the Middle East, and Australasia.
Company Details
- Employees
- 5
- Founded
- -
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- paygcse.co.za
- Keywords
- Customer Service Engineering, Productivity Consulting, Workforce Management, Quality Management, Customer Experience Management.
- Competitors
Customer Service Engineering (Pty) Limited Questions
Customer Service Engineering (Pty) Limited's website is paygcse.co.za
Customer Service Engineering (Pty) Limited's LinkedIn profile is https://www.linkedin.com/company/customer-service-engineering-pty-limited
Customer Service Engineering (Pty) Limited has
5 employees.
View email and phone details for 5
employees at Customer Service Engineering (Pty) Limited.
Customer Service Engineering (Pty) Limited's industry is
IT Services and IT Consulting
Customer Service Engineering (Pty) Limited's categories are IT Services and IT Consulting
Customer Service Engineering (Pty) Limited's founding year is 2003
