CX Connect-RayAintalks Company Profile, Contacts & Intelligence

CX Connect-RayAintalks Overview

Reshma Abdullah has over 20 years of service & operations management experience and COPC Certified Implementation Leader. Developed, managed and led projects across multitude of industries; Airlines, Telecoms and technology services. Advised Senior Management of various organizations in areas of Customer Experience (CX) Management & Operations. Established and led two green field 24*7 Airline Contact Centers. Led and managed first state of the art Airline Contact Center in Pakistan Designed and facilitated several customer services, communication, Contact Center operation management and leadership courses, workshops and internal assessment centers. Designed several customer feedback collection mechanisms and content across different industries and organizations . Expert Customer Experience guest speaker at various events of the industry COPC Certified Implementation Leader, Quality Management Internal Auditor (IRCA approved) Six Sigma Green Belt Experience and Projects Pakistan Afghanistan Joint Chamber of Commerce & Industry: Manager Communication, Research & Advocacy flydubai Airline Pakistan: Contact Center, front offices, Marketing & Communication, Compliance and regulatory implementation. (Green Field Project) Pakistan International Airlines: Global Contact Center: Contact Center Operations and facility management. (Green Field Project) Wateen Telecom: Customer Service operations management and department representative of company operations review team. Karachi Electric: Led Customer Service function for first ever modern transformation of Public Utility in Pakistan. PMCL-Mobilink: Led and Managed South Region Contact Center and part of various internal forums representing service organization. Jaffer Business System (A company of Jaffer Brothers Pvt Limited): Management Representative for successful ISO certification and surveillance audits. Experience and Projects Pakistan Afghanistan Joint Chamber of Commerce & Industry

Headquarters

Karachi, Sindh, Pk

Industry

Business Consulting And Services

Founded

2023

NAICS

Management, Scientific, and Technical Consulting Services, Management Consulting Services

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