Reshma Abdullah has over 20 years of service & operations management experience and COPC Certified Implementation Leader. Developed, managed and led projects across multitude of industries; Airlines, Telecoms and technology services.
Advised Senior Management of various organizations in areas of Customer Experience (CX) Management & Operations.
Established and led two green field 24*7 Airline Contact Centers. Led and managed first state of the art Airline Contact Center in Pakistan
Designed and facilitated several customer services, communication, Contact Center operation management and leadership courses, workshops and internal assessment centers. Designed several customer feedback collection mechanisms and content across different industries and organizations .
Expert Customer Experience guest speaker at various events
of the industry
COPC Certified Implementation Leader,
Quality Management Internal Auditor (IRCA approved)
Six Sigma Green Belt
Experience and Projects
Pakistan Afghanistan Joint Chamber of Commerce & Industry: Manager Communication, Research & Advocacy
flydubai Airline Pakistan: Contact Center, front offices, Marketing & Communication, Compliance and regulatory implementation. (Green Field Project)
Pakistan International Airlines: Global Contact Center: Contact Center Operations and facility management. (Green Field Project)
Wateen Telecom: Customer Service operations management and department representative of company operations review team.
Karachi Electric: Led Customer Service function for first ever modern transformation of Public Utility in Pakistan.
PMCL-Mobilink: Led and Managed South Region Contact Center and part of various internal forums representing service organization.
Jaffer Business System (A company of Jaffer Brothers Pvt Limited):
Management Representative for successful ISO certification and
surveillance audits.
Experience and Projects
Pakistan Afghanistan Joint Chamber of Commerce & Industry
Company Details
- Founded
- -
- Address
- Karachi, Pk
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Keywords
- Customer Experience, Service Quality, Training & Development, Leadership, Operations Management.
- HQ
- Karachi
Cx Connect-Rayaintalks Questions
Cx Connect-Rayaintalks's website is http://www.youtube.com/@RayAintalks
Cx Connect-Rayaintalks's LinkedIn profile is https://pk.linkedin.com/company/cx-connect-private-limited
Cx Connect-Rayaintalks's industry is
Business Consulting and Services
Cx Connect-Rayaintalks's top competitors are
Taxisnetwork,
Geeke Inc.,
Syed Faraz Equities,
Slash Intl,
Ink Arabia,
Great Computer Solutions - North America,
Century Cargo Carrier Pvt Ltd,
Hireguru Jobs And Careers Pvt Ltd,
Gims Manpower Solutions Pvt. Ltd.,
Cx Exchange.
Cx Connect-Rayaintalks's categories are Business Consulting and Services
Cx Connect-Rayaintalks's founding year is 2023
