CX JS Consulting helps telecom, banking, and tech companies turn contact centers into engines for business performance.
We specialize in reducing customer contact volume by 20–40% within 90 days — without compromising customer experience — by identifying and resolving the upstream causes of unnecessary service calls.
Our Customer Contact Optimization framework quantifies contact drivers, aligns them to strategic actions for business impact, and attacks the root causes of self-service, agent enablement, and upstream process and product issues.
Our Contact Center Rapid Assessment provides a total review of operations, designs a future state of capacity and capability, and delivers a roadmap to get there. It’s ideal for leaders facing modernization to cloud platforms, a remote and hybrid agent workforce, rising inbound volume, high support costs, or poor adoption of digital solutions. We don’t start with tech. We start with purpose, people, and process, then recommend tools that fit your business model.
Our services deliver practical, tactical, and measurable outcomes that reduce costs, improve resilience, and increase revenues with customer experience management.
Client Results:
★ Cut billing contacts by 40% and saved $7M for a national telecom
★ Boosted sales by 20% via Voice of Sales work for a global tech firm
★ Improved first visit resolution by 30%, reduced repeat truck rolls by 30%, and saved $20M in field ops for a services business
★ Aligned patient CX goals across six functions for a global pharma
★ Saved €4M for a digital-first bank by integrating 12 feedback streams to prioritize high-value CX projects
Whether you're integrating service teams, considering new technologies in the contact center, or trying to unlock more value from your contact center data — we’ll help you create a gearbox that shifts your CX program into a business accelerator.
Company Details
- Employees
- 1
- Founded
- -
- Address
- San Antonio, Texas 78232, Us
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- https://cxjsconsulting.net
- Keywords
- change management, customer centric, cross-functional collaboration, advisory, contact center, call center, CCaaS, employee retention, risk management, cx strategy, contact optimization, returnoninvestment, ROI.
- HQ
- San Antonio, Texas
Cx Js Consulting Questions
Cx Js Consulting's website is https://cxjsconsulting.net
Cx Js Consulting's LinkedIn profile is https://www.linkedin.com/company/cx-js-consulting
Cx Js Consulting has
1 employees.
View email and phone details for 1
employees at Cx Js Consulting.
Cx Js Consulting's industry is
Business Consulting and Services
Cx Js Consulting's top competitors are
Boston Business Books,
Tvg Latvia,
Journey Church Colorado,
Workiva,
Sea-Level Operations, Llc,
Ivy Talent,
Salesforce,
Harvard Chinese Students And Scholars Association,
Bizly,
Customer Consulting Group │ Consultoría Cx.
Cx Js Consulting's categories are Business Consulting and Services
Cx Js Consulting's founding year is 2018
