Consulting available! I'm an established leader driven to foster transparency and awareness among teams, clients, and internal business units serving as the voice of stakeholders with a consultative approach and emphasis on relationship building. Extremely organized with 12 years experience as an Agile Product Owner, Scrum Master, Continuous Improvement Manager with Sales and Customer Success, managing many accounts with ARR exceeding 2 million. As a Customer Experience Manager within Service Delivery served to drive and foster customer satisfaction and satisfaction ratings by 20%, developing mobile applications, creating lean onboarding process, and facilitating Scaled Agile Rollouts. In 6 months, successfully increased customer loyalty and exceeded client expectations through professional service teams. Experienced in virtual white boarding sessions, leading retrospectives, and driving business development initiatives while keeping teams focused to deliver in rapidly evolving, dynamic environments in both software and hardware verticals, keeping scalability in mind. Innovatively driven to achieve accomplishments by confidently making decisions. Advocate for Kanban, Scrum and Agile. Managed large accounts such as PwC, Cisco, Cox Communications, Pitney Bowes, the Army and Air Force, Dallas Cowboys, JPMorgan Chase, Microsoft GitHub and American Express with average ARR (Annual Recurring Revenue (ARR) of 2 million.
CAL / CSM / CSPO / CSaSP / CEM
Company Details
- Founded
- -
- Address
- Batten Ln, Odessa,florida 33556,united States
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Keywords
- sales account executive, strategic planning, agile delivery, continuous improvement, executive sales, director customer success.
- HQ
- Odessa, Florida
Elevateit Questions
Elevateit's LinkedIn profile is https://www.linkedin.com/company/elevateitconsulting
Elevateit's industry is
IT Services and IT Consulting
Elevateit's top competitors are
Elevateit,
Elevateit,
Elevateit Studio,
Elevateit: Technology Summits,
Elevateit A/s.
Elevateit's categories are IT Services and IT Consulting
Elevateit's founding year is 2023
