ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers.
As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three operating locations and one provincial recruiting and training center.
The extensive and comprehensive training conducted ePerformax produces empowered, consultative, and skilled customer service agents to handle complex interactions, while providing an effortless customer experience via phone, email, chat, social media, and instant messaging.
ePerformax's dedication to performance and building strategic partnerships with our clients is based on shared values, including:
• Performance versus price-only orientation
• Customer focused
• Sharing of best-practices
• Continuous learning and innovation
• Commitment to training and employee development
• Brand enhancement
These strategic partnerships focus on translating each client's business objectives into measurable KPMs for continuous improvement and an effortless experience, driving both brand loyalty and lifetime value, and providing voice of the customer insights to enhance the customer experience.
Programs and Services include:
• Customer Service and Account Support
• Escalations
• Billing and Payment Support
• Technical Support
• Product/Service Support
• Website Navigation Support
• Inbound Sales and Order Entry
• Travel Reservations
• Outbound/Inbound BTB Programs
• Quality Monitoring Programs
• Web and Data Mining
• Social Media Support
• Fraud Prevention/Account Integrity
• Content Moderation
ePerformax is experienced in the areas of wireless/telecommunications, financial/card services, digital payment systems, e-commerce/retail, travel/reservations, and healthcare.
Company Details
- Employees
- 4.43K
- Founded
- -
- Address
- Scape Building - Central Business Park 1, Macapagal Ave. Cor. Pearl Dr.,philippines
- Phone
- 1 888 384 7004
- dp****@****max.com
- Industry
- Outsourcing And Offshoring Consulting
- Website
- eperformax.com
- HQ
- Pasay City, Metro Manila
Epx: Eperformax Contact Centers Questions
Epx: Eperformax Contact Centers's helpline number is 1 888 384 7004
Epx: Eperformax Contact Centers's website is eperformax.com
Epx: Eperformax Contact Centers's LinkedIn profile is https://ph.linkedin.com/company/eperformax
Epx: Eperformax Contact Centers has
4.43K employees.
View email and phone details for 4.43K
employees at Epx: Eperformax Contact Centers.
Epx: Eperformax Contact Centers's industry is
Outsourcing and Offshoring Consulting
Epx: Eperformax Contact Centers's top competitors are
Tp,
Alorica,
Accenture,
Tdcx,
Taskus,
Jpmorganchase,
Ttec,
Cognizant,
Eperformance,
Concentrix.
Epx: Eperformax Contact Centers's support email address is dpo@eperformax.com
Epx: Eperformax Contact Centers's categories are Outsourcing and Offshoring Consulting
Epx: Eperformax Contact Centers's founding year is 2002
