The Alabama Mountain Lakes Tourist Association (AMLA) has been awarded a tourism grant to support its Flawless Delivery customer service training program for the hospitality industry in North Alabama. The two-year grant from the Alabama Tourism Department will help train frontline workers, housekeeping, front desk personnel, and sales coordinators in North Alabama’s growing hospitality industry on how to deliver exceptional customer service. The free training will begin next month and will include 92 sessions over the next two years starting with hotels and motels and then expanding to other areas in the hospitality industry.
Flawless Delivery, a free customer service training program designed for frontline workers, housekeeping, front desk personnel and sales coordinators, incorporates a foundation of empathy, communication, and engagement in order to highlight the quality of service necessary to retain guests in today’s competitive environment. The training consists of 20 hours over the course of two days and one evening and uses gamification, small group projects, role play, team-building exercises, and lectures to engage participants. The co-training model incorporates bi-lingual trainers who are also skilled in differentiated learning practices.
The two-day program concludes with a graduation ceremony where participants are presented with a certificate and a Flawless Delivery Certified Pin.
The first training session is set to be held Nov. 21-22, 2022, beginning with hotels and motels participating. Over the next two years, a total of 92 sessions will be conducted and will include other areas of the hospitality industry in addition to lodging. There is no fee to participate. For a short video on the Flawless Delivery training program, visit https://www.northalabama.org/we-care/work-force/.
Company Details
- Founded
- -
- Address
- 402 Sherman Street Se,
- Industry
- Hospitality
- NAICS
-
Traveler AccommodationCasino Hotels
- Website
- https://www.flawlessal.com
- Keywords
- hospitality training.
- HQ
- Decatur, AL
Flawless Delivery Alabama Questions
Flawless Delivery Alabama's website is https://www.flawlessal.com
Flawless Delivery Alabama's LinkedIn profile is https://www.linkedin.com/company/flawless-delivery-alabama
Flawless Delivery Alabama's industry is
Hospitality
Flawless Delivery Alabama's top competitors are
Holistic Performance Group,
A&r Group,
Visit Mobile,
Southeast Tourism Society,
Mobile Airport Authority,
Alabama Restaurant And Hospitality Association(Arha),
Alabama Tourism Department,
Launch: Tennessee Valley Regional Partnership,
Mobile County, Alabama,
Ava.
Flawless Delivery Alabama's categories are Hospitality
Flawless Delivery Alabama's founding year is 2022
