At Frontline Training Online, building a sense of confidence and empowerment for anyone dealing with customers is the whole reason for what we do.
Customers today are more difficult than ever before. While our great customers can make a good day better, our difficult customers can make life so difficult that we end up feeling like we're victims of their bad behaviour.
Our programs are designed to help each customer contact person to shift the positive power balance with customers their way by providing practical skills, hints, tips and immediate customer management techniques and strategies to put each individual in the driver’s seat when dealing with customers.
Our training is not about customer service – when it comes to managing customers today we need a lot more than simple customer service skills.
It’s about proactively managing each customer transaction – empowering each customer contact person to take the lead and engineer the outcome they decide. It's about taking their ability to manage customers to the next level.
Whether it be our flagship program, "Customer Management for the New Normal"; our short, single session "Survival Guide for Managing Challenging Customers"; or any of the practical, content rich training sessions we develop to meet the challenges of managing today's customers, the empowerment of customer facing team members is our mission.
Company Details
- Employees
- 1
- Founded
- -
- Address
- Jindivick, Victoria 3818, Au
- Industry
- Professional Training And Coaching
- NAICS
-
Business Schools and Computer and Management TrainingComputer TrainingProfessional and Management Development Training
- Keywords
- – when it comes to managing customers today we need a lot more than simple customer service skills..
- HQ
- Jindivick, Victoria
Frontline Training Online Questions
Frontline Training Online's website is http://www.frontlinetrainingonline.com.au
Frontline Training Online's LinkedIn profile is https://au.linkedin.com/company/frontline-training-online
Frontline Training Online has
1 employees.
View email and phone details for 1
employees at Frontline Training Online.
Frontline Training Online's industry is
Professional Training and Coaching
Frontline Training Online's top competitors are
Porsche Ag,
Porsche Centre Sydney South,
Volkswagen Group Australia,
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Drivetribe,
Porsche Cars Australia,
Porsche Retail Group Ltd.
Frontline Training Online's categories are Professional Training and Coaching
Frontline Training Online's founding year is 1987
