Independent Hardware Group (Total Tools and Hardware Group)

BUILDING SUCCESSFUL INDEPENDENTS We firmly believe independent family-owned business is the engine room for entrepreneurial activity and growth of the National economy. We have a clear mandate to unite and strengthen the sector by supporting and investing in independent business with genuine value-add programs that protect and grow our Members’ long-term position. We bring together over 650 ‘bannered’ stores and over 1,000 ‘unbannered’ businesses. Today we are a $2.1 billion business, the majority of the volume represented by the consumer-facing brands of Mitre 10 (est. 1959) and Home Hardware (est. 1993). In addition, we support independent operators under the small format convenience banners Thrifty-Link Hardware and True Value Hardware and more 'unbannered' independent operators, plus Design10 and a full bathroom and kitchen appliance offer through the wholly owned Hardings business. Both Mitre 10 and Home Hardware are strong and iconic National brands with dual strengths in the Trade and DIY segments, achieved through the unique characteristics of our Members’ business – local relationships, quality products and understanding of their customers. The combined experience of the Members has seen the brands enjoy a long and proud reputation in servicing local communities. But the heritage of the Group stretches well beyond the last few decades. In fact, some of our Members run businesses that are over 150 years old. Consumer trust and belief in our brands stems from generations of families delivering on a service and work ethic, and fostering strong relationships with their customers, the trademark of locally-owned, family-run business.