InterAnalytics

Interanalytics is a Swiss start-up which focusses on interaction mining using cutting edge language technology. Customer Interaction. At InterAnalytics we focus on customer interaction analytics. We believe there is a significant amount of business intelligence that remains hidden with current approaches. This is because the actual customer interaction remains un-analyzed. Customers are constantly - 24/7 - interacting with you and about you through contact center and social media. In this growing mountain of interaction data, your customer’s experience and your reputation is hidden: quite literally! Examples of this are Dell-hell and more recently Vodafail in Australia. InterAnalytics iA360˚ is real interaction analytics which truly understands human, conversational interaction through a proprietary NLU system (Natural Language Understanding). With iA360˚ customer satisfaction can be reliably predicted by automatically analyzing all conversations capturing customers satisfaction and dissatisfaction in near real time and also providing agents (the workforce) the tools and motivation to self-evaluate and self-train.