IT Service Management N.A

At IT Service Management North America, we provide IT consulting services to small and mid-size companies. If your company utilizes a MSP (Managed Service Provider) or a third party to provide IT Services, we excel in managing the MSP on your behalf to ensure all contractual obligations are being met and end user satisfaction (CSAT) is at its highest with DSAT on a downward trend. We specialize in IT Service Management with over 25 years of experience in managing EUC domain. We have expertise in managing MSPs and monitor if they are delivering as promised. We identify and bridge gaps in processes to ensure all SLAs/OLAs are met. We collaborate with the MSP to devise sustainable processes that yield positive results and an improved customer experience. Often times, companies are overwhelmed with IT projects and budget constraints and decide to outsource the day-to-day operations to an MSP, and soon realize the need of a dedicated person to manage the MSP. IT Service Management N.A has the experience and the expertise to do this. We offer a seasoned palette, with adept problem-solving skills and experience in various industries, such as Banking/Finance, Energy, Healthcare, and Engineering. Our extensive expertise also gives us the proficiency to analyze business requirements, identify improvement opportunities, and implement effective sustainable solutions. Allow us kindly to leverage our expertise so you can put sole focus on developing your business. With over 25 years of diverse experience in leadership roles at companies such as, ABN AMRO, IBM Global Services, Nicor Gas, Seasons Healthcare Management, Deliotte, RPS Group and HCL Americas, we will add value to any organization. We will partner with your MSP and leverage our expertise to ensure your goals are met and IT is being run as a well-oiled machine. Please feel free to reach out to Fahmeed Mohiuddin at 312 296 9533 for more information.