MAG Telecom Company Profile, Contacts & Intelligence

MAG Telecom Overview

Your Telecommunications Professional With over 20 years’ experience on the Avaya platform, MAG Telecom brings a wealth of knowledge and experience to help you get the job completed on time and within budget. What services do I offer? Phone & Voicemail - Move or add a phone or voicemail box - Modify phone buttons - Reset voicemail passwords - End user training on how to use the phone and it’s features and how to use voicemail Call Center - VDN and Vector setup - ACD Agent configuration and skill set changes in the PBX and CMS - CMS Dictionary setup - CMS login password reset - End user training on how to login, go into Aux, enter break codes - Supervisor training how to login to CMS Supervisor, change users’ permissions, change agent skills, view reports Project Management & Site Surveys - Takeover or manage from the start your new telephone, voicemail, or call center install - Manage your entire system move to a new location - Weekly updates and tracking report - Site visit to document and photograph existing topology, DID’s, and circuits - On site delivery coordinator to track and gather/store new equipment being delivered - On site liaison to work with AT&T, Sprint, Verizon for new Voice and Data T1’s Announcement & Message Recording - Record the entire suite of announcements your customers hear when calling into your company - Auto Attendants and prompts - On hold messages - Voicemail greetings

Headquarters

Irvine, California, United States

Website

magtelecom.com

Industry

Information Technology & Services

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