CONTACT CENTER SERVICES
INNOVATIVE, HIGH-PERFORMANCE SOLUTIONS THAT WORK
Mass Markets executes domestic omni-channel, inbound and outbound contact center services on behalf of some of the most recognizable brands in the world. As an industry leader with deep expertise in managing interactions across the customer lifecycle, Mass Markets connects customer service, inside sales, market research, automated customer contact and back-office business processes into comprehensive, flexible solutions. Servicing a range of industries, Mass Markets designs high-performance, analytics-driven solutions that produce real results. Under its signature Anything-as-a-Service platform, Mass Markets provides a suite of services and technology that extends beyond the contact center to enable organizations to better target and connect with customers. Anything-as-a-Service accelerates the transformation of business by utilizing intelligent infrastructure and domestic labor to provide significant cost advantages and superior technological footing to businesses that challenge the status quo.
checkmark_element_blue_cropped_transparent 100% USA-based operations since 2003 with eight consecutive years on Inc.’s Fastest Growing Companies.
NEXT GENERATION CONTACT CENTER SOLUTIONS
MASS MARKETS CONNECTS PEOPLE, TECHNOLOGY AND INFRASTRUCTURE TO DELIVER INNOVATIVE, INDUSTRY-LEADING SOLUTIONS
Since inception in 2003, the foundation of our success has been built on our ability to form lasting partnerships with clients by providing high-impact contact center services. Outsourcing customer interactions, when done correctly, does more than simply improve the bottom line. It also creates efficiency, improves customer interactions and constantly evolves to ensure that customer experience is a competitive advantage for our clients. This philosophy, along with our core belief that business evolution is infinite, has made Mass Markets a trusted industry leader in business process outsourcing.
Company Details
- Employees
- 237
- Founded
- -
- Address
- 2937 Sierra Ct. Sw, Iowa City,ia,iowa 52240,united States
- Phone
- (888) 458-5317
- in****@****ets.com
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- massmarkets.com
- Keywords
- IB & OB - B2B & B2C, Lead Generation, Customer Service, Account Management, Inside Sales, Reservations, Retention/Winback, Order Processing, Market Research, Tech Support, Pre Charge-Off, Demand Generation, Back Office, Auto Dialing, ACD/Dialer Software, Managed Services.
- HQ
- Iowa City, IA, Iowa
Mass Markets Questions
Mass Markets's helpline number is (888) 458-5317
Mass Markets's website is massmarkets.com
Mass Markets's LinkedIn profile is https://www.linkedin.com/company/mass-markets-an-mci-company
Mass Markets has
237 employees.
View email and phone details for 237
employees at Mass Markets.
Mass Markets's industry is
IT Services and IT Consulting
Mass Markets's top competitors are
Careers And Jobs In Lebanon,
Es,
Mci Group Of Companies,
Canonical,
Mci,
Azadea Group,
Presentail,
Fattal Group,
The Flex,
The Sydney Call Centre.
Mass Markets's support email address is info@massmarkets.com
Mass Markets's categories are IT Services and IT Consulting
Mass Markets's founding year is 2003
