Founded in 1997, McIntosh & Associates is a consulting firm specializing in call center strategy, sourcing, and operations as well as customer experience strategy and management. McIntosh & Associates provides pragmatic, actionable consulting services for major corporations focused on enhancing the customer experience while optimizing operational effectiveness. We deliver a wide range of services including site selection, sourcing/RFP management, talent recruitment and retention, workforce management process design and optimization, scorecard design, performance management, business analytics, process documentation, and online/mobile/voice surveys gauging customer and employee engagement.
We deliver consulting services globally and have supported client engagements in the Americas and EMEA. While English is the most common language requested, we do have bilingual consultants and can support other languages.
Company Details
- Employees
- 45
- Founded
- -
- Address
- 1955 Lakeway Drive,
- Phone
- (214) 488.2321
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- mcintoshassociates.com
- Keywords
- Customer Experience Strategy, Training Design/Delivery, Metric/Scorecard Design, Performance Management, Voice of the Customer, Forecasting & Scheduling Process, Call Center Tools/Technologies, SOP/Call Flow Design, Sourcing, Call Center Assessments/Optimization.
- HQ
- Lewisville, Texas
Mcintosh & Associates Questions
Mcintosh & Associates's helpline number is (214) 488.2321
Mcintosh & Associates's website is mcintoshassociates.com
Mcintosh & Associates's LinkedIn profile is https://www.linkedin.com/company/mcintosh-&-associates
Mcintosh & Associates has
45 employees.
View email and phone details for 45
employees at Mcintosh & Associates.
Mcintosh & Associates's industry is
Business Consulting and Services
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Mcintosh & Associates's categories are Business Consulting and Services
Mcintosh & Associates's founding year is 1997
