Microtechs (whitelabelit.com) Company Profile, Contacts & Intelligence

Microtechs (whitelabelit.com) Overview

Microtechs Outsourced white label Service Desk, SOC-as-a-service & NOC solutions provide the right level of support for you. 24/7 access to a client-specific 1st and 2nd line teams, scalable models to meet your requirements, proactive monitoring and alerting, backed up by a state of the art service desk infrastructure. Our partners approach Microtechs as they are looking to team with a fully flexible, UK based support team. We are all based from one office in Surrey and tailor our services to dovetail to your individual requirements. Our client-specific 1st and 2nd line teams can monitor your servers and support queue (email, alert or phone) 24/7 or just as overflow. When a new incident comes in, we work to resolve the issue and respond to your customers through phone or your support system, thereby maintaining 100% transparent support. This includes 3rd party escalations and incident management. Headquartered in Guildford, Surrey, where we run a Technical contact centre. Microtechs are operational between 24 hours a day, 7 days a week, and 365 days a year. The technical contact centre is staffed by fully trained 1st, 2nd line support teams. Organically evolving across a multitude of technology platforms we are able to provide a variety of outsourcing solutions for businesses, whether it’s for 24/7 Help desk Services, Bespoke Software Support, Specialist Wi- Fi Support, Telecoms and Broadband Support or Direct IT Support. So, what does all this mean for your business and customers? Increased up-time, reduced costs (in some cases by more than 40%), lower overheads, incident reduction and continual service improvements – all managed by Microtechs. http://www.microtechs.co.uk. #channel #outsourcedsupport # customerservice #24/7/365 #SDaaS #Managedsupport #MSP #Software #Onshore #Whitelabel #Ownbrand #Desktopandnetwork #hospitality #connectivity #retail #incidentmanagement #NOC #monitoring #response #remotesupport #resolution

Headquarters

Broad Street, United Kingdom

Website

microtechs.co.uk

Industry

It Services And It Consulting

Founded

1998

NAICS

Computer Systems Design and Related Services, Other Computer Related Services

Phone Number

Available in AeroLeads

Company Email

Available in AeroLeads

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Microtechs (whitelabelit.com) Workforce Composition

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