Who we are. What we provide.
Utility Strength
We’ve been working with utility companies since our inception in 1992 offering heating and cooling repair and maintenance support to the utility’s customers. Today, part of American Water, our clients include some of the largest companies in the United States.
Customizable Plans
Pivotal Home Solutions invites customers to enroll in the coverages that are right for them — either stand-alone, in combination packs or special value bundles. Customers can choose among repair, maintenance, and leasing plans:
• Utility Lines
• HVAC
• Plumbing
• Appliances
• Water Heaters
Billing Solutions
We can bill customers directly or through your company’s billing system to enhance your brand through more services and added customer convenience.
$120M+ Annual billing through utilities
624k Customers billed through an integrated utility channel
Call Center
Our representatives are trained to flex for sales, service and billing calls depending upon demand. We also accept information and service requests via email, web contact form and our website’s “click to chat” function.
160+ Call center agents
1M Calls answered annually
8 J.D. Power certifications
24/7/365 Phone Support
Expert Service Providers
We maintain a network of experienced, pre-qualified service providers, selected through a rigorous screening process and reviewed regularly for excellent performance.
900+ Service technicians
Customer Experience
No trip or service fees with our service plans. Just one way we provide superior customer experience as we know they’re your customers too.
A+ BBB rating
95% Claims paid
91% Post-visit customer satisfaction
Company Details
- Employees
- 57
- Founded
- -
- Address
- 1751 W Diehl Rd, Naperville,illinois 60563,united States
- Phone
- 855-890-8792
- Industry
- Consumer Services
- NAICS
-
Other Services (except Public Administration)Religious, Grantmaking, Civic, Professional, and Similar OrganizationsSocial Advocacy OrganizationsHuman Rights OrganizationsEnvironment, Conservation and Wildlife OrganizationsOther Social Advocacy Organizations
- Website
- yourhomesolutions.com
- Keywords
- Gas line protection, Electric line protection, HVAC (heating and cooling) protection, Inside plumbing protection, Outside water line protection, Outside sewer line protection, Media line protection, Surge protection, Appliance protection (stove, oven, range, refrigerator, dishwasher, microwave, washer, dryer), and Complete/Whole home protection, appliance and water heater leasing.
- HQ
- Naperville, Illinois
Pivotal Home Solutions Questions
Pivotal Home Solutions's helpline number is 855-890-8792
Pivotal Home Solutions's website is yourhomesolutions.com
Pivotal Home Solutions's LinkedIn profile is https://www.linkedin.com/company/pivotal-home-solutions
Pivotal Home Solutions has
57 employees.
View email and phone details for 57
employees at Pivotal Home Solutions.
Pivotal Home Solutions's industry is
Consumer Services
Pivotal Home Solutions's top competitors are
Pivotal Home Buyers,
American Water,
Poly Pro Ii Inc.,
Nicor Gas,
Consumers Energy,
Apax,
Pivotal Home Tutoring,
Homeserve Usa,
Oncourse Home Solutions,
O’fallon Buick Gmc.
Pivotal Home Solutions's categories are Consumer Services
Pivotal Home Solutions's founding year is 1992
