Practical CSM

Practical CSM provides consultancy, training, certification services for Customer Success professionals - helping them to become both more productive and more effective in their roles. At Practical CSM we also help entire Customer Success teams to develop and implement their Customer Success strategy, to standardize on how core activities are performed, and to train and certify all CS team members to minimum standard of professional competence. Our flagship product is the Practical CSM Academy - an online training, certification and CPD membership portal for CS professionals of all levels, from beginners through to seasoned experts. The Practical CSM Academy provides four levels of certification, hundreds of "on demand" training assets on a very wide variety of Customer Success-related topics, live, instructor-led virtual training workshops, and much, much more. Our customers are global and include individual people and companies from the USA, Canada, South America, Europe (where we are based), the Indian Subcontinent, the Middle East, the Far East and Australasia. Our training and certification is based upon our "Practical CSM Framework" - a complete framework for delivering high quality, scalable, cost efficient customer success services, regardless of industry, product portfolio or customer size/complexity. Our framework enables CSMs to do more in less time, and to the required standard of quality and effectiveness. Our Founder and CEO, Rick Adams is the author of "Practical Customer Success Management - A best practice framework for the rapid generation of customer success" - published by Taylor & Francis in 2019 and available at Amazon and all good book stored. Learn more about what we do at our website and feel free to sign up to our newsletter to be kept informed on all the FREE TRAINING CONTENT we produce for Customer Success professionals each month.