Transforming customer service operations through Effective Service.
Our clients come to us because they want to understand how to identify, quantify and tackle service waste in their organisations, ensuring they are addressing the root causes of high cost and poor CX before automating processes or investing in digital initiatives. They are typically at the beginning of a transformation journey or looking to add value and insight to an existing programme.
Who are our Clients?
We are typically contacted by Customer Service Directors, COOs, CX Directors and Transformation Directors of UK-based consumer regulated businesses, with important stakeholders such as CFO, CIO, and CMO.
What are their typical challenges?
Often needing to reduce costs whilst improving service, they may be tempted to reach straight for technology solutions, but lack insight into the existence, extent and impact of service waste across their contact centre, back-office and field operations. By eliminating the "bad costs," of service waste first, they can enhance customer experience and business performance, and ensure any future technology investments deliver real value.
What clients get when working with us
They can expect us to provide a comprehensive data-led review of current customer contacts and journeys, highlighting opportunities to remove bad costs by making service more effective. This process establishes a clear baseline for beginning a transformation journey and will add significant value to existing digitisation and automation programmes. Our clients typically achieve a 20%+ reduction in contact volumes, up to 40% reduction in operating costs, and significantly improved satisfaction scores.
How can clients start working with us?
Our client work starts with an initial assessment, looking at inbound contacts, key customer journeys, and an initial review of the operating model. Insights and data from this assessment then shape a change roadmap focused on reducing service waste.
Company Details
- Employees
- 2
- Founded
- -
- Address
- London, Gb
- Industry
- Operations Consulting
- NAICS
-
Process, Physical Distribution, and Logistics Consulting Services
- Keywords
- Operations, Customer Service, Call Centre Technology, Performance Metrics, Outsourcing, Consulting, Interim, Cost Reduction, CX, Digital Twins, Business Process Management, Back Office, Operating Model Design, Contact Centre, CX Audit.
- HQ
- London
Service Economics Questions
Service Economics's website is https://www.service-economics.com
Service Economics's LinkedIn profile is https://uk.linkedin.com/company/service-economics
Service Economics has
2 employees.
View email and phone details for 2
employees at Service Economics.
Service Economics's industry is
Operations Consulting
Service Economics's top competitors are
Sudale Search & Select,
Interact Digital,
Transparent Bpo,
Atlas - The Recruitment Platform,
Target Group,
Better Thinking Ltd,
Ibex,
Merje,
Culturev8,
Startek.
Service Economics's categories are Operations Consulting
Service Economics's founding year is 2024
