Service Economics

Service Economics company information, Employees & Contact Information

Transforming customer service operations through Effective Service. Our clients come to us because they want to understand how to identify, quantify and tackle service waste in their organisations, ensuring they are addressing the root causes of high cost and poor CX before automating processes or investing in digital initiatives. They are typically at the beginning of a transformation journey or looking to add value and insight to an existing programme. Who are our Clients? We are typically contacted by Customer Service Directors, COOs, CX Directors and Transformation Directors of UK-based consumer regulated businesses, with important stakeholders such as CFO, CIO, and CMO. What are their typical challenges? Often needing to reduce costs whilst improving service, they may be tempted to reach straight for technology solutions, but lack insight into the existence, extent and impact of service waste across their contact centre, back-office and field operations. By eliminating the "bad costs," of service waste first, they can enhance customer experience and business performance, and ensure any future technology investments deliver real value. What clients get when working with us They can expect us to provide a comprehensive data-led review of current customer contacts and journeys, highlighting opportunities to remove bad costs by making service more effective. This process establishes a clear baseline for beginning a transformation journey and will add significant value to existing digitisation and automation programmes. Our clients typically achieve a 20%+ reduction in contact volumes, up to 40% reduction in operating costs, and significantly improved satisfaction scores. How can clients start working with us? Our client work starts with an initial assessment, looking at inbound contacts, key customer journeys, and an initial review of the operating model. Insights and data from this assessment then shape a change roadmap focused on reducing service waste.
Looking for a particular Service Economics employee's phone or email?

Service Economics Questions

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant