Service Excellence Academy Company Profile, Contacts & Intelligence

Service Excellence Academy Overview

Service Excellence is more than a competitive advantage - it is a game changer! The Service Excellence Academy gives you the know-how, concepts, and tools, to deliver excellent services. We are the first to offer a complete learning solution on “achieving customer delight through service excellence” with an online academy, blended eLearning, consulting solutions and implementation programs. It uses the principles of the first ever official standards on service excellence which were initiated by the founders of the Service Excellence Academy. DIN-Spec 77224 (Germany) CEN/TS 16880 (Europe) ISO 23592 (Global) It then goes further to give examples of how you can apply the service excellence management system to exceed the expectations of your customers. Our management system covers the four dimensions of service excellence: • Strategy and leadership; • Customer-oriented engagement and behaviour; • Customer experiences; and • Processes, systems and structures. Please contact us for more information: info@service-excellence-academy.com

Headquarters

Feusisberg, Schwyz, Ch

Website

www.service-excellence-academy.com

Industry

E-Learning Providers

Founded

2017

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