TekConcierge

Since our inception in 2009, TekConcierge has been at the forefront of the Dallas IT services industry, expanding from a team of 2 to over 40 dedicated professionals. Our growth is a testament to the remarkable tenure of our team and our commitment to the Entrepreneurial Operating System (EOS), which ensures we operate with predictability, sustainability, and reliability. Headquartered in Dallas, Texas, with field offices in Cincinnati, OH and Manhattan, NY, we take pride in serving over 150 diverse clients across various states and industry verticals. Our 24/7/365 help desk is renowned for its outstanding response times, earning us an industry-leading 97%+ average in positive client feedback. As trusted advisors, we focus on proactively preventing, mitigating, and eliminating unnecessary system downtime, with a dedicated account manager for each client providing a consistent point of contact and proactive reporting. We offer complete, 100% managed IT services, enabling our clients to concentrate on their core business functions. Our on-site support is both dependable and experienced, and we document our clients' networks and assets extensively, culminating in the creation of a personalized "IT Bible." Our procurement strategy leverages significant buying power with major vendors like Microsoft, Dell, HP, Lenovo, and others, resulting in notable cost savings for our clients. Our procurement team is dedicated to reducing costs and expediting roll-out times for team members. We pride ourselves on our straightforward and transparent pricing, which offers predictable costs that assist in budgeting, complemented by detailed and clear billing statements for our services and products. Our collective experience ranges from senior executives to account managers and support staff, leveraging extensive relationships with partners and vendors, including Datto/Kaseya, Oracle, Opera, Springer Miller, Elevon, Shift4, SpaSoft, and more.