"Enabling you to make loyal fans of your customers so they never want to leave you"
Working together, I can help SME tech companies implement a CS strategy and improve Customers experience. We’ll work together to implement strategies for looking after your customer basis but also help do the work and support you on that journey
In 20 years of Marketing and Sales experience within the tech industry I've learnt that the key to success is valuing your people and customers as they are your most valuable asset.
We all need to go the extra mile to help customers and colleagues alike so I work to help you and your teams adopt a customer mindset.
The benefits to your business will be:
o Understand and know your customer base (Customer Journey mapping)
o Improve your customer engagement and UX
o Reduce churn and increase customer retention
o Uncover opportunities within your customer base - cross/up sell
o Create a customer community and knowledge base including feedback
and product support escalation
o Process review and advice
o Bank of useful customer related documentation and processes
o Deliver meaningful webinars and events that you and your customers will
get value from
I've work with many different types of organisations from public sector NHS trusts to private sector organisations from SME through to large corporates'. Customers include; BP, Airbus, Boots Walgreen, Capita IT Services, Allen & Overy, GOSH, H+K, Genesis Housing and Coventry & Warkwickshire NHS.
Get in touch if you you'd like to have a chat about how I can help.
Company Details
- Founded
- -
- Address
- 4 Fosseway, Clevedon,avon Bs21 5eb,united Kingdom
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Keywords
- Customer Experience, CSM, Cloud Journey, Customer Engagement, On-boarding, Customer journey mapping, Expansion and development, Support escalation, Enhancement requests, Partner Management, Consultative Selling, Issues and Complaints, Renewals, Subscriptions, Compassion, empowerment, Customer Events, Communications, Product updates, Customer Advocate.
- HQ
- CLEVEDON, Avon
The Customer Mindset Questions
The Customer Mindset's website is http://www.thecustomermindset.co.uk
The Customer Mindset's LinkedIn profile is https://uk.linkedin.com/company/the-customer-mindset
The Customer Mindset's industry is
IT Services and IT Consulting
The Customer Mindset's top competitors are
Loosegrip,
Campus Insights,
The Sales Gang,
I-View Studios,
Digital+sustainable Innovation Lab,
M.ad Punta Cana,
The Junto Institute,
Prevision Research,
Black Is A Colour,
Liferoom.
The Customer Mindset's categories are IT Services and IT Consulting
The Customer Mindset's founding year is 2020
