Creating Customer Capital
Highly sought after author, speaker and trusted advisor to service & support leaders around the world, Phil literally wrote the book on how to earn respect and then demand respect on behalf of your customers.
How should you structure global support? How do you motivate a globally distributed support team? Can you migrate customers from free to fee-based support? Is self-service really an option? What about new technologies? Do you have a lot of metrics but very little confidence in your understanding or your team’s understanding of what to do with it?
These are tough issues because your best in-house people simply don’t have the right information to show all your possible options.
That’s why it’s probably time to have a chat with The Verghis Group. Phil is a highly respected management consultant who has helped dozens of support and services executives devise winning strategies. He’s been a top-level support executive himself, he’s written the definitive book on customer-centric management, and he has hands-on experience with implementing new metrics, new systems, new business models, and new market development initiatives.
But most importantly, Phil brings a fresh perspective to problems that seem to have no easy solution. One client calls this knack “Phil’s magic.” Another says, “You helped us see possibilities that we never knew existed.” And another calls him “my most trusted advisor.”
Company Details
- Founded
- -
- Address
- 6409 Fayetteville Road,
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- http://www.verghisgroup.com
- Keywords
- Strategy formulation and implementation, Services assessment & roadmap, Knowledge Management (KCS), Global Support, Training, Keynotes, Workshops, Metrics, Technology selection and assessment, Social Media strategy and implementation, Mentoring services executives.
- HQ
- Durham, NC
The Verghis Group Questions
The Verghis Group's website is http://www.verghisgroup.com
The Verghis Group's LinkedIn profile is https://www.linkedin.com/company/the-verghis-group
The Verghis Group's industry is
Business Consulting and Services
The Verghis Group's top competitors are
Foundry,
Shl Medical,
Aisera,
Trend Micro,
Mulesoft,
Qlik,
The Boutique Coo,
All Things Butter,
Sullivan Benefits,
Drivezy.
The Verghis Group's categories are Business Consulting and Services
The Verghis Group's founding year is 2004
