Worktual Company Profile, Contacts & Intelligence

Worktual Overview

Worktual delivers unified cloud communications, Agentic AI, and enterprise-grade contact centre solutions - all in one secure platform. ✔ Smart UCaaS that saves time • Crystal-clear Zoom/Teams integration with real-time transcription and automated meeting summaries • Intelligent call routing based on availability, skills, and customer priority • Seamless calendar sync across all devices ✔ AI Chatbots that transforms customer experience • True omnichannel support: voice, email, chat, SMS, and social media in one agent workspace • Lola AI: Our generative chatbot handles complex queries with human-like understanding • Lucas: Rules-based bot for instant FAQ resolution and 24/7 availability • Sentiment analysis and predictive routing to prevent churn ✔ Productivity-boosting automation • AI-powered email categorization and smart response suggestions • Automated post-call workflows (CRM updates, ticket creation, follow-ups) • Customizable knowledge base integration across all channels ✔ Enterprise-grade security & compliance • End-to-end encryption for all communications • HIPAA/GDPR compliant out of the box • Complete audit trails and role-based access controls Why 1,500+ businesses trust Worktual: • 78% faster resolution times across channels • 60% of routine queries handled automatically by Lola/Lucas • 40% improvement in customer satisfaction scores • 35% reduction in total comms stack costs "Worktual let us replace 5 different tools while actually improving our customer experience. The AI features alone saved us 200+ hours/month." – TBC, Audracare Ready to consolidate, automate, and elevate your communications?

Headquarters

Canary Wharf, United Kingdom

Website

unifiedring.com

Industry

Software Development

Founded

2015

NAICS

Software Publishers

Worktual Contact Intelligence

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Worktual People & Org Chart Preview

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Worktual Workforce Composition

Seniority breakdown across 4 visible profiles.

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