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AstraWorld merupakan anak perusahaan PT. Astra International, Tbk., yang bergerak di bidang support B2C dan B2B. Dalam bisnis B2C, AstraWorld menyediakan layanan Emergency Roadside Assistance (ERA) khusus untuk customer sales operation Toyota, Daihatsu, Isuzu, BMW, dan Peugeot. Layanan ERA ini tersedia 24 jam, dan gratis untuk customer yang membeli mobil di dealer resmi Astra (AUTO2000, Astra International Daihatsu, Astra Isuzu, Astra BMW dan Peugeot).
Dalam bisnis B2B, AstraWorld menyediakan layanan Customer Relationship Management dalam rupa call center yang dipadukan dengan database management dan data mining analysis, untuk perusahaan-perusahaan yang ingin menyediakan layanan customer berkualitas Astra.
Layanan Call Center kami di antaranya adalah Inbound, Outbound (telesurvey, welcoming call, desk collection), SMS blast, Email blast, dan Social Media.
Layanan Customer Relationship Management kami di antaranya adalah: Database Management (Data Purification dan Data Enrichment), Data Analytics (Data Mining, Data Modelling, Outlet Mapping, Mystery Shopper Analysis),Customer Profiling (Customer Behavior, Segmentation), Market Research (FGD, Mystery Shopper, CSI Survey, Mystery Caller).
Company Details
- Employees
- 368
- Founded
- -
- Address
- Ud Trucks Building Lv.3, Danau Sunter Selatan Blok O/5,sunter Ii,indonesia
- Industry
- Consumer Services
- Website
- astraworld.com
- Keywords
- Customer Relationship Management, Call Center, Database Management, Data Mining Analysis, Emergency Roadside Assistance.
- HQ
- Kota Jakarta Utara, DKI Jakarta
Astraworld Questions
AstraWorld's website is astraworld.com
AstraWorld's LinkedIn profile is https://id.linkedin.com/company/astraworld
AstraWorld has
368 employees.
View email and phone details for 368
employees at AstraWorld.
AstraWorld's industry is
Consumer Services
AstraWorld's categories are Consumer Services
AstraWorld's founding year is 2002
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