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Data-Convergence, cabinet conseil apportant plus de 25 ans d’expériences professionnelles au profit des entreprises et des organisations en B2C, B2B, B2B2C.
Data-Convergence, vous accompagne dans le développement de vos activités, la gestion intelligente de la donnée au service des métiers et de la mise en conformité avec le nouveau règlement européen.
Plusieurs pôles de compétences et d’expertises.
- Schéma directeur, Gouvernance projets simples et complexes, cadrage, étude de faisabilité, processus, intégration IT, conduite du changement, programme de formation
- Stratégie de la relation client et mise en place opérationnelle, CRM Digital, Centre d'appels, centre de contacts multicanal,
- Stratégie d’accueil : SVI, SVM, Chatbot, plateforme multicanal
- Gestion intelligente de la donnée, référentiels/RCU, analyse statistiques, architecture des flux, conservation, utilité
- Pilotage de la performance, amélioration continue, KPI’S, PAQ, PCA, PRA, convention de service
- Technologies CRM : Edeal, Microsoft CRM, Sales-Force, Cohéris, Siebel
- Technologies solutions multicanal : Genesys, Odigo, Eloquant, Centrex IP..
- Mise en conformité GDPR/RGPD, audit de diagnostic de maturité, plan d'actions, base de registre des traitements, ... DPO par délégation
- Gestion de vos appels d'offre : rédaction du cahier des charges, règlement de consultation, bench, grille comparative, recommandations
- Pilotage de vos prestataires, contrat, négociations, respects des engagements de service, gestion des instances de gouvernance, reporting,
Nos bureaux : Paris, Vannes, Tours
Company Details
- Employees
- 1
- Founded
- -
- Address
- 15 All Marcel Jouhandeau, Rueil Malmaison,îledefrance 92500,france
- Industry
- It Services And It Consulting
- Website
- https://data-convergence.com/
- Keywords
- CRM, Centre d'Appels, Centre de contacts multicanal, Digital, Service client, Stratégie, DPO, GDPR / RGPD, RCU, Stratégie relation client, Pilotage Outsourcer, Gouvernance projet, Schéma directeur.
- HQ
- Rueil Malmaison, Îledefrance
Data-Convergence Questions
DATA-CONVERGENCE's website is https://data-convergence.com/
DATA-CONVERGENCE's LinkedIn profile is https://fr.linkedin.com/company/data-convergence
DATA-CONVERGENCE has
1 employees.
View email and phone details for 1
employees at DATA-CONVERGENCE.
DATA-CONVERGENCE's industry is
IT Services and IT Consulting
DATA-CONVERGENCE's top competitors are
Data & Ai Leaders Summit Paris,
Data Processing Search Consult France,
Data Concept Sarl,
Data Solving,
Data Com Developpement Management,
Data Vectis,
Data Workflow,
Data Connectik,
Eloquent Presence Consulting,
Data-On.
DATA-CONVERGENCE's categories are IT Services and IT Consulting
DATA-CONVERGENCE's founding year is 2018
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