Engageware

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Engageware is the only comprehensive provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs at the first interaction. Engageware’s end-to-end customer engagement platform is powered by conversational and generative AI to automate responses to routine questions, provide instant access to knowledge bases, and give organizations a holistic view of the customer journey. With the acquisition of Aivo, more than 700 organizations in the banking, financial services, retail, health, and education sectors rely on Engageware’s solutions to drive growth with increased sales and conversion, improve multi-channel customer experience, automate customer service, and reduce call center workload. Engageware’s platform allows synchronous channel handoffs and robust data and analytics to inform strategic business decisions that drive growth, efficiency, and stronger customer relationships. Engageware is a portfolio company of Clearhaven Partners.

Company Details

Employees
122
Founded
-
Address
100 Ames Pond Drive, Tewksbury,ma 01876,united States
Industry
Software Development
Website
https://engageware.com/
Keywords
online appointment scheduling, online scheduling, customer experience, online appointment scheduling solutions, retail and banking, intelligent appointment scheduling, sales enablement, sales productivity, self-service, self-service support, customer self-service, knowledge management, employee knowledge management, customer support, banking, Conversational AI Chat.
HQ
Tewksbury, MA
Competitors
Andavi Solutions, SundaySky, Clearhaven Partners, PhotoShelter, Wowza, Aivo an Engageware Company, Korbyt, Xeeva, Inc., Notion, Andiamo! Group Talent Partners.
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