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By building on our “Around the Customer” methodology, F&S Services has been helping dealerships build customer trust and retention since January 1988 . In Today’s automotive climate, loyalty is no longer guaranteed. Dealerships need to ensure they have the Right People with the Right Training and the Right Attitude assisting customers to make the Right Decisions on each and every dealership visit. Traditionally when the customers “mores” are not properly fulfilled the guest impression and expectations of the dealership erode. This results in a steady decline in Customer Satisfaction and Profitability. These erosions have proven to be a key factor in a decline of customer “car park” in both “Sales (Variable) and Part’s and Service area (Fixed Operations). Change is difficult in any organization and in our industry, we are fighting to change over 100 years of culture! We believe by working with the mangers and employing industry proven techniques and best practices we can change the culture of “repair order filling" to a culture of “right selling”; right selling the customer through consultant and product knowledge. Our specialty: Working with Numerous Manufacturers our main goal has been to dealership personnel grow their customer handling, product knowledge, presentation and sales skills. Focus is teaching dealership staff to understand the customers RIGHTS, KNOWLEDGE, ACCEPTANCE AND REFUSAL, in other-words provide the customer with everything they need to know to exercise their rights or acceptance or refusal. Dealership we interact with year over year are constantly expressing the value they receiving working with our knowledgeable team of experts proving real world experiences and best practices.