OpsTel

Opstel email format

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Started in 2010, we are a software and services company that helps our clients increase revenue, reduce cost and delight customers with innovative contact center solutions. Our software allows contact center operations staff to make changes to call taker skills configurations without having to rely on other contact center support organizations that would normally perform these changes for them. Typical contact center challenges that our software solves: - Improve call taker productivity - Improve employee utilization - Lower employee attrition rates - Reduce operating costs - Minimize call abandonment rates - Lower IT support costs - Reduce compliance penalties & fines - Reduce call transfers - and more... We enhance call center environments of all sizes by providing unique capabilities that are non-disruptive, quick to deploy, easy to learn and simple to operate.

Company Details

Employees
8
Founded
-
Address
2550 W Union Hills Dr, Phoenix,arizona 85027,united States
Industry
Information Technology & Services
Website
http://www.opstel.com
Keywords
Contact Center Operational Intelligence (Activity Based Metrics), Contact Center Operations Management, Metrics Management, Business Intelligence (Historical Reporting and Analytics), Virtual Monitoring (Command Center), Task Automation Processing, Customer Experience, Service Level Improvement, Call Center Enhancement, Contact Center Enhancement, SAAS, Increasing Response Rates, Reducing Call Handling Time, Reducing Operational Costs, Improving Employee Satisfaction, Improving Employee Productivity, Reducing Administration Costs, Reducing Call Abandonment, Reducing Penalties and Fines, Reducing Deployment Costs, Improve Conversion Rates, Improving Employee Utilization, Reducing Call Volume Interactions, Reducing Interaction Transfers, Improving First Call Resolution, Reducing Employee Attrition, Reducing Overtime Costs, Improving Insights and Visibility, Improving Net Promoter Scores, Reducing Customer Churn.
HQ
Phoenix, Arizona
Competitors
Omni Data Retrieval, Visier Inc., Talen.ai, Careers In Technology and Innovation, Masuvian Technologies, Midas Communications Limited, Jobber, Trídia Criação, Better., RealtyOS Inc..
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