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Quality Watch dostarcza gotowe rozwiązania z zakresu standardów obsługi klienta, zarządzania jakością, customer experience i customer intelligence.
Firma specjalizuje się w badaniach Mystery Shopper, Mystery Client (tajemniczy klient), Mystery Caller i tp., ale realizuje też rozbudowane projekty badawcze dla klientów prywatnych działających w branży finansowej, ubezpieczeniowej, motoryzacyjnej, w energetyce, na rynku aptecznym i farmaceutycznym, HoReCa, FMCG, w branży turystycznej, transporcie oraz logistyce.
Quality Watch to:
• ponad 1000 zrealizowanych projektów,
• współpraca z najlepszymi (klienci z WIG30),
• dopasowanie oferty do potrzeb klienta,
• szeroki zakres stosowanych technik (badawczych, doradczych, szkoleniowych i wdrożeniowych),
• zespół złożony ze specjalistów i ekspertów w swoich dziedzinach.
Członek organizacji międzynarodowych:
• Customer Experience Professionals Association,
• Mystery Shopping Providers Association.
Spółka realizuje projekty w Polsce i poza granicami kraju (m.in. w Holandii, Szwecji, Rosji, Hiszpanii, Wielkiej Brytanii, Niemczech czy Chinach).
Quality Watch - Eksperci w zarzadzaniu jakością obsługi!
// Quality Watch is a research and consulting company which provides comprehensive solutions of customer service, quality management, customer experience and customer intelligence.
Wide experience
• more than 1000 projects,
• cooperation with the best clients
• professional knowledge (a team of experts and professionals in various areas) let us to work out appropriate methods and techniques which results are high quality and fitting, individual offers for different customer.
Wide range of used techniques (research, consulting, training, introductory) makes us able to conduct comprehensive projects including various component. Quality Watch is specialized not only at Mystery Shopper and Mystery Caller studies but also carries out expanded research projects for private and public sector. The thing which makes us unique is a quality of our services, accuracy and honesty of data we provide as well as flexibility in terms of conducted projects.
Our company carries out project abroad as well. So far we have conducted projects in The Netherlands, Sweden, Russia, Spain, United Kingdom, Germany and China.
Contact us and find out more about cooperation with us!
Company Details
- Employees
- 7
- Founded
- -
- Address
- Ul. Klimczaka 1, Kl. A,iip,poland
- Industry
- Market Research
- Website
- qualitywatch.pl
- Keywords
- Mystery Shopper (Tajemniczy Klient), Customer Experience, Badania jakości obsługi klienta, Customer Intelligence, Wdrażanie standardów, Badania marketingowe, CATI, CAPI, CAWI, PAPI, IDI, FGI, Chronometria i optymalizacja procesów, Szkolenia i warsztaty, NPS, Customer Journey Map, Badanie rynku, Badanie satysfakcji klientów i pracowników, customer journey map.
- HQ
- Warszawa, Mazowieckie
Quality Watch Questions
Quality Watch's website is qualitywatch.pl
Quality Watch's LinkedIn profile is https://pl.linkedin.com/company/quality-watch
Quality Watch has
7 employees.
View email and phone details for 7
employees at Quality Watch.
Quality Watch's industry is
Market Research
Quality Watch's categories are Market Research
Quality Watch's founding year is 2007
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Quality Watch Company — 经理
Guangzhou, Guangdong, China, China -
Zuzanna Boguska
Project Manager | Fundacja Off School |…
Warsaw, Mazowieckie, Poland, Poland -
Małgorzata Bakuła
Customer Experience Ii Badania Jakości…
Warsaw, Mazowieckie, Poland, Poland -
Iwona Celinska
Kierownik Biura W Quality Watch
Poland, Poland
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