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Runcall Systems es una empresa especializada en el suministro llave en mano de soluciones tecnológicas integrales para optimizar las plataformas de Atención a Cliente y Contact Center. Dispone de productos propios de software de helpdesk y gestión de Calidad, que complementa con las mejores soluciones CTI y de infraestructura TIC para dotar al cliente de una solución integral.
Sistemas CTI: suministramos soluciones para campañas de emisión y recepción, que incluyen IVR, ACD, CTI, Screen pop, Autodial, Multicanalidad, y monitorización e informes.
eAlicia – Sistema de Gestión de Calidad: Herramienta multicanal de gestión de la calidad del call center. Permite evaluar los diferentes canales de interacción con el cliente con el fin de controlar la calidad y planificar las acciones correctivas de mejora en agentes y procesos.
Runcall Helpdesk Suite: Completo sistema de aplicaciones de soporte especificas para los servicios de soporte técnico, atención a cliente, gestión de pedidos, recepción de emergencias o CAU. Incluye un sistema de ticketing, integración con mensajería, e integración con aplicaciones backoffice de cliente y CTI.
Infraestructura TIC: Implantamos y gestionamos sistemas PBX IP, networking, seguridad, switching y conmutación voip. Partners certificados de Cisco Systems, Asterisk, y Colt Technology.
Company Details
- Employees
- 13
- Address
- C/ Compte D'urgell 240, Barcelona,barcelona 08036,spain
- Phone
- 34-902 103 063
- ma****@****all.com
- Industry
- It Services And It Consulting
- Website
- runcallsystems.com
- Keywords
- Sistemas CTI, Aplicaciones Helpdesk, Gestión Calidad Atención a Clientes, Infraestructuras TIC.
- HQ
- Barcelona, Barcelona
Runcall Systems Questions
Runcall Systems's helpline number is 34-902 103 063
Runcall Systems's website is runcallsystems.com
Runcall Systems's LinkedIn profile is https://es.linkedin.com/company/runcall-systems
Runcall Systems has
13 employees.
View email and phone details for 13
employees at Runcall Systems.
Runcall Systems's industry is
IT Services and IT Consulting
Runcall Systems's top competitors are
Kylin,
Dictat.,
Gemssy,
Zonsai,
Instrumentos Cientificos Sa (Icsa),
Insati,
Ajuntament De Martorell,
Iottable,
The Little Pilots,
T3i.es.
Runcall Systems's support email address is marketing@runcall.com
Runcall Systems's categories are IT Services and IT Consulting
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Top Runcall Systems Employees
-
Stuart Coleby
Technical Support Specialist
Barcelona, Catalonia, Spain, Spain -
-
Sergio Ugalde Resenterra
Software Specialist En Runcall Systems
L'hospitalet De Llobregat, Catalonia, Spain, Spain -
Miguel Pardo
Programador En Runcall Systems
Greater Barcelona Metropolitan Area, Spain
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