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2024 Awards Finalist: Investment in people in Skills and Talent, and Industry Leader of the Year!
As a Performance Improvement Specialist, I work with:
MSPs:
💥 Spending too much time "in the business", instead of "on the business"
💥 Misalignment across your Leadership team
💥 Operational Costs are high
💥 Customer Satisfaction causes your customers to grumble
💥 Service Managers being set up for failure by expecting them to transform your Service Teams when they’re firefighting all the time
Professionals:
💥 Not achieving what you want
💥 Battling burnout and relentless demands
💥 Feeling stuck in a rut and not achieving your vision
💥 Struggling with communication, confidence, or imposter syndrome
I'm Michelle and I’m on a mission to eliminate Wild West Service Desks.
With 25+ years in leadership roles for in-house IT teams and large MSPs, I understand the tech world.
There are three ways to work with me:
⭐ Grab a “Five Minute Favour”: Sometimes you just need pointing in the right direction
⭐ MSP Service Audit: A two-day workshop where we deep dive into your MSP, identify the challenges and formulate an action plan
⭐ Longer-term Programmes: Accountability, resources and retained advice
👤What others say:
"The stuff that came out of just day one is gold, and there is no one else in the industry that I know of that can tease that information out in the way that you have. Even walking away from day one without the finished document, I was like, “oh, I didn't even think about that!"”
🌟 Together we'll transform your Service Desk from Wild West to super-slick powerhouse and supercharge your operations.
Want to know how I can help you? Lets Talk:
https://www.thetechleader.net/calendar
michelle@thetechleader.net
www.thetechleader.net
Zoiper Click2Dial0121 314 4144GB
#MSPCoach #MSPPerformance #BusinessCoach #TechLeadership #MSPKPIGeek
Company Details
- Employees
- 1
- Address
- Birmingham, Gb
- Industry
- It Services And It Consulting
- Website
- https://www.thetechleader.net
- Keywords
- Tech Leadership Development, Tech Leadership, Service Operations, MSP Coach, IT Business Coach, Service Delivery, Service Desk, IT Business Growth, MSP Business Growth, MSP Growth, MSP Maturity, MSP Conflict Resolution, IT Business Maturity, Service Management, IT Service Management, Business Performance, Continual Improvement, Service Improvement.
- HQ
- Birmingham
The Tech Leader Network Ltd Questions
The Tech Leader Network Ltd's website is https://www.thetechleader.net
The Tech Leader Network Ltd's LinkedIn profile is https://uk.linkedin.com/company/thetechleadernetwork
The Tech Leader Network Ltd has
1 employees.
View email and phone details for 1
employees at The Tech Leader Network Ltd.
The Tech Leader Network Ltd's industry is
IT Services and IT Consulting
The Tech Leader Network Ltd's top competitors are
Tech Summit,
It Support Manchester - Remedian It Services,
Crest Africa,
Uk Tech Awards 2025,
Women In Tech Awards,
Global Tech Awards,
Tech Impact Awards,
Itbetweeners,
Oprising Ltd,
The Msp Growth Hub.
The Tech Leader Network Ltd's categories are IT Services and IT Consulting
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Michelle Coombs
Msp Performance Improvement Specialist - On A Mission To Eliminate Wild West Service Desks | #1 Channel Cheerleader | Thinking Differently To Make A…
Birmingham, England, United Kingdom, United Kingdom1mscn.freeserve.co.uk
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