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ThinkClarity provides specialist expertise to navigate change and address challenges in complex situations. We work with organisations, community-groups and government-funded programmes. Our innovative and proven approach, which has been used worldwide in 400+ projects since 2009, collects, maps and enables decision-makers to discover and explore the way people make sense of everyday experience. Data is presented visually in a way that identifies insights, many of them counter-intuitive, and enables the design of a portfolio of small safe-to-fail initiatives. Implementing, monitoring and adapting these initiatives nudges and navigates change in a way that has been described as crossing a river by feeling for the stones. Initiatives that are successful can be scaled-up without the disruption and risk often associated with large-scale top-down change programmes. Our principal areas of interest are in: ● Enabling connected leadership and effective team-work ● Using staff, service-user and customer experience to:      ● motivate innovation,      ● monitor quality, outcomes and impact and      ● mitigate risk; ● Strengthening social cohesion, community resilience and capacity for local action; ● Mediating disputes, peace-building and restoration of law and order following conflict We are currently exploring opportunities for projects related to social cohesion in the UK, Canada and Bangladesh and have completed projects in Bosnia, Lebanon, Pakistan and the Horn of Africa. In all cases, we work with challenges that are seen as very difficult or intractable and where there is a preferred direction of travel but no predetermined outcome.