XPMatters

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XPMatters is an experience management consultancy helping companies define, measure and improve the experience of their employees and customers. We help our clients understand which aspects of the experience journey are most critical in building loyalty, and we provide specific actions to enhance it, boosting loyalty and engagement. Our roots are in working with restaurants, retailers and personal service providers whose businesses rely heavily on the in-store experience. We have worked with some of the most recognizable brands in the world, including McDonald’s, Chick-fil-A, Shell, T.J.Maxx and dozens more, nationally and internationally. Our insights have led to operational, marketing and organizational changes that have improved the experience and ultimately increased revenue and profit.

Company Details

Employees
4
Founded
-
Address
Kansas City, Mo, Us
Industry
Business Consulting And Services
Website
http://xpmatters.com
Keywords
Customer Experience, Employee Experience, CX/EX Program Management, Customer Journey Mapping.
HQ
Kansas City, MO
Competitors
SMG - Service Management Group, Card Compliant, GBA, Balance Innovations, a Brink's Division, Lush Labs, TalentXi-TalentXtended Intelligence, Accenture, Boca Express Travel, Mentor Mentee, Andrew Reise.
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