James Hill Email & Phone Number

Austin, Remote

* Eleven years of experience as a technical researcher and writer, highly skilled at condensing admin-level information and user tasks for technical and non-technical audiences. Technical areas include VoIP telecommunications and mainframe monitoring software.* Writing experience ranging from capital-M Minimalism topic-based authoring to analytical essay-length research papers. Fluent in structured and unstructured authoring, and skilled in single-sourcing and reuse methods.* My collaborative approach stems from key personal motivators, including intellectual curiosity and an educational approach to business that I use to engage others. Most recently, I co-authored an article on engagement as a leadership best practice in Center for Information Development Management (CIDM) best practices quarterly, March 2023.* Exceptional strategic skills, including organizational, time-management, and flexible prioritization skills critical to successfully meeting overlapping project objectives and deadlines. I use and advocate for timeboxing.* The importance I place on my leadership potential is shown by my consistent focus on the needs of colleagues and customers we serve. I lead by exceeding others' expectations.

Austin, Texas Area

* Focused on writing quality, consistency, and strategy across OMEGAMON documentation in collaboration with writers, product managers, and engineering teams.* Created user guide content, technical papers, and video tutorials for multiple Rocket-IBM partner programs with Rocket and IBM developers, sales, and marketing persons to resolve customer-driven content requests.* Led transition to a new technical publishing environment Workflow Manager (WFM), by testing and documenting the new tools, then onboarding the writing team.* Founding member of a cross-functional OMEGAMON video content initiative with collaborators in product management, sales, marketing, and engineering.Contributed knowledge of templates and style guides to the CCMS transition, including the Rocket content model, testing IBM DTD issues, and resolving technical issues with CCMS and information architects.

Austin, Texas Area

Drive Voice documentation projects to completion and update and maintain documentation for our most successful products:• Polycom Trio Administrator Guide• Polycom UC Software Administrator Guide for VVX phones• Skype for Business Deployment Guide• Release NotesI also completed partner documentation for Microsoft, Avaya, BroadSoft, Cisco, Zoom, and Siemens.

Vancouver, Canada Area

• Prepare learning tutorials and exams using bridge, objective, pre-test, participatory learning, post-test, summary (BOPPPS) methodology• Manage a classroom of students of varying experience with technical writing and graphics software• Respond to student inquiries on a daily basis and evaluate student progress with exams and written feedback

Certificate, Technical Writing

Master'S Degree, Political Science And Government

Bachelor Of Arts (Ba), Political Science And Government, Hons.