Shalin Patel Email & Phone Number

Australia

- Assess customers for eligibility to the Staying Connected program. - Manage Staying Connected customer accounts on a daily basis and conduct a detailed review of each Staying Connected customer account where appropriate. - Liaise with prospective and existing customers. The primary contact will be via telephone and email, with follow up written correspondence.- Work with the Credit team and the ACAT to ensure a smooth transition of customers onto and when finalising the Staying Connected Program. - Provide customers assistance surrounding energy and water savings advice and refer customers to external programs, (such as Government assistance programs, home energy audits, financial counselling etc) to assist their situation. - Maintain and keep accurate, appropriate and complete file records to a professional standard as required by ActewAGL. - Establish working relationships with external stake holders, including the ACAT, Energy and Water Ombudsman (EWON), consumer advocacy groups, charities and financial counsellors - Other duties within the employee's skill, competence, and training

Canberra, Australian Capital Territory, Australia

Australia

The key duties and responsibilities for the SalesRepresentative include, but are not limited to:• Proactively approaching customers at the kiosk to offer assistance.• Consulting with, and informing customers on products and services provided by ActewAGL, and identifying opportunities to cross-sell.• Operating the Point of Sale system.• Ensuring the ActewAGL sales process is followedat all times using available sales tools andconsistently delivering customer service.• Actively participate in weekly and monthly performance reviews with the Business/SalesManager.• Ensuring that all policies and procedures arefollowed at all times as set out in ActewAGLStandard Operating Procedure Manuals.• Exceeding sales and KPI targets, and demonstrating ability to break sales targets intomanageable components by focusing on the Gross Profit Drivers.• Attending and participating in daily and monthlymeetings.Communicating with influence Effectivelyconveys messages using verbal and non- verbalcommunication to achieve desired outcomes.Plan and product Knowledge of ActewAGL.

Canberra, Australian Capital Territory, Australia

—> Consistently provide friendly customer service even in busy time.—> Empathetically and kindly handled customers concerns and complaints.—> Demonstrate integrity and honestly while interacting with customer, team members and managers.—> Following food safety procedures according to restaurant policies and health and sanitation rules and cleaning and arranging table at the start and end of sweets.—> Also helps kitchen staff for prep food, also take the online orders and deliver it.—> Accurately handle cash till at the end of shift, gain cash management skill by handlingcredit card and cash transaction.—> Reported to each shift on time and work with full energy every day.

Postgraduate Degree, Information Technology & System

Specialisation in cyber security.

Education record