Aminat Bola Olayiwola Email & Phone Number

Victoria Island, Lagos

Communicate with end users/system administrators/solution integrators viaphone and email to identify, diagnose, and troubleshoot their needs, as wellas set expectations and deliver guidance on resolving the issue.● Apply technical knowledge relevant to the solution using technicaldocumentation and guidance from team members, technical leads, andsubject matter experts to research and identify appropriate remediationsteps.● Escalate complex or typical cases to higher-level technical support asneeded.● Maintain documentation for all cases including queries, process steps, andresolutions consistent with customer commitments, prescribed protocols,and processes.● Provide technical guidance across teams by identifying areas requiringexpertise on different modules of a solution to resolve cases.

Abuja, Nigeria.

Resolution of customer complaints/disagreement.● Customer relations/relationship management.● Marketing of different packages to customers.● Social media management