Stephanie Velez Email and Phone Number

Work alongside colleagues within the IT department on Support development and project work where directedTroubleshoot network connectivity as well as hardware and cabling.Manage all incoming caseload communication via phone and email Document all client support work through the remedy CRM platformEffectively technological troubleshoot escalated and complex issues remotelyHandling shipping responsibilities and adapting flexibly to a fast-paced workload

Maintained accurate record-keeping with proactive attention to client information updates, especially doctor-to-client communications via phone and emails.Responsible for opening and closing operations, all financial transactions and bankingSupported Hospital operations including training new hires, monitoring inventory and coordinating schedules and appointments.Created and discussed treatment estimates and payment options including CareCredit as well as processing all payments, qualifying patients to grant-funded wellness program Consistently upheld and encouraged American Hospital Association and Fear-Free principles as well as Occupational Safety and Health Administration Policies and guidance

Directed incoming communication with phone calls and emails to schedule appointments, address inquiries, and document pet information Supervised groups of 50+ dogs to promote positive interactions and promptly intervene to resolve any conflicts or unwanted behaviors.Created and communicated patient notes for picking up dogs for daycare and handed transportation arrangementsAdminister medication orally and update patient care notes for incoming patients Trained and supervised incoming operations team members Liaise with the leadership team to provide coaching and development of junior staff.