Eloy John Luis Morales Email & Phone Number

4Th Flr Market! Market! Bgc Taguig

* Managed and oversaw the use of Tableau data visualization and business intelligence tools across the organization.* Administered user management, including adding, monitoring, and removing site users, as well as organizing and cleaning data sources for efficiency.* Assigned user permissions, created project-specific groups, and developed dashboards, reports, and other visual insights using Tableau views and workbooks.* Monitored Tableau Server activity, performance, and usage metrics, ensuring compliance with company policies and security protocols.* Performed software upgrades, patches, and migrations to maintain system functionality and security.* Scheduled and managed data extract refreshes to ensure up-to-date visualizations and reports.* Configured and maintained connections between Tableau and DB2 databases, ensuring secure and efficient data integration.* Collaborated with data analysts, developers, and business stakeholders to understand reporting needs and deliver actionable insights.* Provided technical support and troubleshooting for Tableau Server, Desktop users, and database connections.* Conducted regular audits to optimize server performance, manage storage, and ensure efficient use of resources.* Created and maintained documentation for server configurations, user guides, and best practices.* Integrated Tableau with external databases, APIs, and other data sources as required.* Delivered training sessions and workshops for new users and teams to maximize Tableau adoption and proficiency.

4Th Flr. Market! Market Mall Bgc

* Developed and executed marketing campaigns to align with business objectives.* Ensured timely and accurate execution of campaign automation processes.* Identified and resolved campaign issues promptly to maintain smooth operations.* Generated and delivered waterfall reports to stakeholders for performance tracking.* Coordinated with the Email Specialist for seamless email campaign deployment.* Designed and implemented workflows and automation to optimize marketing processes and enhance efficiency.* Monitored campaign performance metrics and analyzed them to identify areas for improvement.* Managed and segmented customer data to target audiences effectively and personalize marketing communications.* Collaborated with cross-functional teams, including Sales and Creative, to align marketing initiatives with organizational goals.* Maintained and updated marketing automation platforms, ensuring proper integration with CRM systems and other tools.* Tracked customer journeys and engagement to optimize future campaigns.

4Th Flr. Market! Market! Mall Bgc Taguig

* Assisted Campaign Managers and Marketing Automation Specialists with troubleshooting Unica 9.1 and SQL-based marketing databases.* Provided Level 1 worldwide support for IBM Enterprise Marketing Management (EMM) tools, Marketing Performance Warehouse (MPW) Database, Google Analytics (GA), and proprietary IBM reporting tools for marketing clients.* Resolved client-raised issues, including technical bugs, data quality concerns, performance, process inquiries, query tools, and database configurations, via email and chat.* Delivered timely updates on issue statuses to users and escalated unresolved cases to L2/L3 support as necessary.* Acted as a Subject Matter Expert (SME) for EMM tools and MPW Database, mentoring colleagues and providing training.* Conducted root cause analysis for resolved issues to ensure proper documentation and reporting.* Shared workarounds and solutions for known issues with colleagues.* Supported Lotus Notes configuration, installation, and troubleshooting alongside other IBM application issues.* Collaborated with clients, coworkers, and resolver groups through email and conference calls.* Interned with the Database Marketing Specialist team.

4Th Flr. Market! Market! Mall Bgc Taguig

* Delivered insights on trends across technology, markets, finance, and statistics to support decision-making processes.* Examined, validated, and analyzed data to ensure accuracy and generate high-quality, actionable information.* Managed outbound communication to foster strong customer relationships and address inquiries effectively.* Collaborated with cross-functional teams to align customer interactions with organizational goals and strategies.* Utilized CRM tools to maintain accurate customer data and track interaction history for personalized support.

4Th Flr. Market! Market! Mall Bgc Taguig

* Provided technical assistance and troubleshooting for hardware, software, and network-related issues.* Diagnosed and resolved customer inquiries through phone, email, and live chat support channels.* Documented customer interactions and solutions in CRM tools for accurate record-keeping and follow-up.* Collaborated with internal teams to escalate and resolve complex technical issues.* Guided customers in setting up, configuring, and maintaining systems or applications.* Delivered clear and concise instructions to non-technical users for resolving common issues.* Monitored and reported recurring problems to identify trends and suggest process improvements.* Ensured customer satisfaction by maintaining professionalism and empathy during interactions.* Conducted basic training for customers on product features and best practices.* Kept up-to-date with product updates, technical documentation, and troubleshooting techniques.