Angelique Bulathsinhala Email & Phone Number

Pickering, ON, CA

• Maintain policy document template library and perform product configurations as requested
• Triage and track application and system issues affecting the production environment, provide root cause analysis and, provide effective and timely resolution
• Manage tickets (bugs and change requests) related to production support; ticket escalation to vendor
• Coordinate application releases in production and staging environments with vendor
• Pre-release testing and quality assurance
• Perform trending analysis of problems to implement proactive solutions

• Provided technical frontline support to over 10,000 Vendor/ Builder, Stakeholder and Tarion employees regarding inquiries related to the BuilderLink portal.
• Producing high-quality and precise outputs by processing and allocated all incoming revenue and cash security within the Licensing & Underwriting Department.
• Strong collaboration with immediate team members in resolving systematic issues within BuilderLink and providing timely solutions to stakeholders.

Toronto, Ontario, Canada

• Responsible for processing all incoming inspection requests consistent with the Ontario New Home Warranties Plan Act and guidelines set out in Builder Bulletins relating to freehold homes and condominium units.
• Scheduling inspections requests and updating the management inspection calendar, following up on large list forms, contacting customers, providing guidance and direction, managing the resolution of files and ensuring.
• Provide fair, timely, quality and consistent service to home buyers, owners, vendor/builders and their agents and other stakeholders and clients

Ajax, Ontario

• Provide excellent customer service by being courteous and welcoming to clients with any inquires
• Handle incoming messages for the teachers and principal and responding to inquires in a timely basis on behalf of the Montessori staff.
• Manage and recording financial transaction between clients with strict attention to detail on an online database.
• Organizing supervisor’s schedules and meetings; e.g. scheduling interviews, booking tours, scheduling meetings with staff and parents, while proactively identifying conflicts.
• Edit and proofreading important notices and monthly newsletters prepared by the teachers and principal. Documents are reviewed for content, spelling and grammar accuracy.
• Handle sensitive and confidential information regarding the clients. Maintaining an online as well as a paper filing system that is updated on a regular basis.

Pickering, Ontario

• Provided exemplary customer service by handling requests and attempting to proactively prevent or resolve client conflicts with patience and empathy.
• Supervised school age children and guided them through physical, social and emotional development, improving communal engagement in programming.
• Planned and facilitated age appropriate programs (ages 7-12) using a team approach that met and surpassed the YMCA program expectations.

Big Grassy River Reserve

• Managed incoming calls, updated online attendance, provided Principal and supporting staff with administrative assistance (i.e. photocopying, scanning, faxing, etc.), engaged with the public on behalf of the school.
• Assisted the supervisory teacher in preparing and presenting lessons, regulating classroom behaviour and organizing school functions (i.e. field trips, graduation ceremony, parent-teacher conferences)
• Observed and identified students’ needs and provided assistance to overcome their challenges as well as encouraged them to reflect on areas of academic and social improvement, bolstering the students’ morale and.

Big Grassy River Reserve

• Planned and coordinated online video lectures, workshops, and webinars for students while supporting them on their journey to achieve a higher level of education and gain experience in the workplace.
• Responded to telephone, email and in-person inquiries from students by giving them accurate information, troubleshooting issues and resolving complaints.
• Independently maintained the online learning centre and acted as the exam invigilator for all the students.
• Accurately entered data in the customer relationship management (CRM) tool by paying great attention to detail about client’s progress with their different learning paths and career goals.

Ottawa, Canada Area

• Provided judgment when analyzing and evaluating information and data presented, determining the need for further information and resources required in order to complete Safe Schools Initiative project.
• Communicated with local NGO’s, policy analysts and public servants to gain more insight on current existing policy around explosive weapons and its effects on civilians, resulting in providing valuable research.
• Maintained and organized filing system both electronic and hard copy files documents.

Newmarket, Ontario

• Conducted qualitative and quantitative research, prepared reports, briefing notes, correspondence, and presentations as the direct assistant to the Manager of Social Services and the only summer student to be offered.
• Oversaw secretarial duties such as managing electronic and manual filing systems, communications, transcribing meeting notes, readying and maintaining office and meeting spaces.
• Created informational policy brief based on consultants’ feedback in preparation for senior management meeting regarding Ontario Works Reforms, which enabled clarity in decision making process.