Akash Goyal Email & Phone Number

Chandigarh, India

Delivering exceptional performance in the ever-evolving markets of South East Asia and India. My role encompasses overseeing end-to-end ecommerce operations while driving strategic marketing efforts for B2B SaaS tools and services, resulting in heightened brand visibility, increased revenue, and sustainable business expansion.Ecommerce:- Worked with one of.

- Worked on increasing digital & Offline presence along with building product line for the company- Worked on optimising the lead generation campaigns for their Salon, Academy and Franchisebusiness, was able to increase the lead generation by 3x for Salon 4x for Academy and 7x forFranchise, Increase in salon footfall by 25% MOM, Opened around 21 Franchise.

- Joined seller dispute resolution team to enhance the CSAT, NPS and SLA of the dispute resolution- Developed a new decision support system for seller disputes which helped in achieving the better CSAT and decrease in SLA by 25%- Trained the outsourced resources and maintain the quality of resolution, were able to achieve 85% CSAT with 93% Quality Score

Executive Mba, Marketing

Online Specialisation In Marketing Analytics, Marketing

Pg Diploma In Digital Marketing And Communication, Digital Communication And Media/Multimedia