Andrea Alvarez Email and Phone Number

Consulting Firm● Utilized Workday to update employee records, on start dates, merges, benefits, and termination● Demonstrated attention to detail by creating rules within the Talent Management module for candidates to receive automated reminders in regards to the onboarding steps, which significantly reduced delays and Workday errors within the onboarding process● Managed weekly internal audits of 60 candidates for the I-9 records, analyzing, ensuring data integrity and accuracy within the HRIS systems in order to maintain a 100% compliance rate ● Assisted with the transition from Taleo to the implementation of an HRIS system Workday, including data migration and testing. Ensured accuracy of 70+ employee records in Workday● Maintained a weekly compliance audit report by keeping track of 60 new hires to acknowledge and understand company policies, including code of conduct, and confidentiality agreements● Supported three recruiters with extending 60 offer letters weekly, managed communication with candidates by providing a positive experience resulting in a high volume of new hires ● Provided training and support to the HR team, including troubleshooting technical issues● Conducted research on 60 background check reports per week, by collaborating with HireRight to ensure data accuracy on employment, education, court records, credentialing, and drug tests● Coordinated the fingerprinting process, submitted ticket requests within ServiceNow and tracked the status of 30 tickets weekly to ensure timely completion and compliance with company policies● Identified opportunities to enhance and optimize HR processes, within Workday and ServiceNow leading initiatives to improve the efficiency of onboarding, and compliance procedures● Distributed 60+ onboarding correspondences within ServiceNow to ensure candidates received updates● Successfully filled classes by rate of 109%, which consisted of hiring 700+ candidates in 2023

● Established a social media strategy that included posting 3 to 5 times per week to spread the vision of One Digital World, and by conducting research on refugees’ current events and issues ● Developed a social media policy in collaboration with the marketing team for reference on ethical and legal standards to follow, and guidelines for responding to social media comments● Created a monthly social media calendar for Instagram, LinkedIn, and Facebook● Created digital fliers to post on social media and for events● Reported data analytics from Instagram, Facebook, and LinkedIn for optimization and marketing● Implemented a Google ad campaign by instituting additional keywords which improved the impressions to click ratio by 30% and reported the performance analytics to the director● Assisted in the coordination of virtual events, webinars, and other online activities to enhance brand visibility● Ensured compliance with industry regulations and ethical standards in all digital marketing activities

● Verified patient information to ensure accurate processing of pharmacy benefits and coverage● Successfully resolved inquiries for 30 customers on medication recalls by demonstrating understanding of pharmaceutical safety protocols and compliance standards ● Researched 50 cases weekly by analyzing data within the Oracle Order Management App● Supported 60 to 100 customers daily by providing excellent communication skills over the phone in order to achieve above 90% in first call resolution in a fast-paced environment● Supported company policies and procedures, maintaining compliance with regulatory requirements● Consistently remained updated on pharmaceutical industry trends, OptumRx policies, and changes in healthcare regulations● Participated in ongoing training and development programs to enhance product and service knowledge● Onboarded 40 customers daily by enrolling in the home delivery service for their medications

● Prioritized exceptional customer service while taking 80 lunch orders and catering orders from customers, which created customer loyalty as customers continued to return for the service ● Provided actionable recommendations to leadership for displaying products in the restaurant● Identified, analyzed, and executed 4 new products during the holiday seasons