• Lead UI/UX design improvements for agency support tools.• Direct user research, create wireframes and prototypes, and perform usability testing.• Manage project timelines and coordinate with cross-functional teams.• Achievements: Enhanced user experience and received positive feedback from stakeholders.

• Lead efforts to analyze and align backend user requirements with regional and local teams.• Manage offshore development teams and prioritize development backlog.• Conduct data analysis to support app functionalities.• Achievements: Delivered a high-quality core app adhering to regional standards.

• Gather user requirements and design new features for client-facing and internal systems.• Lead project timelines management and coordinate development efforts.• Conduct data extraction and analysis using SQL for business needs.• Achievements: Ensured seamless operation and support for the virtual Investor Forum.

• Construction Industry Council: Lead business analysis and backend development for mobile e-wallet and blockchain projects.• Construction Industry Council: Design process flows for web CMS portals and mobile applications.• ARTE Madrid: Manage website revamp project as Scrum Master, Project Manager, Business Analyst, and UAT Tester.• AXA: Lead the collection of reporting requirements, perform impact analysis, and propose solutions for health operations internal audit.• Social… Show more • Construction Industry Council: Lead business analysis and backend development for mobile e-wallet and blockchain projects.• Construction Industry Council: Design process flows for web CMS portals and mobile applications.• ARTE Madrid: Manage website revamp project as Scrum Master, Project Manager, Business Analyst, and UAT Tester.• AXA: Lead the collection of reporting requirements, perform impact analysis, and propose solutions for health operations internal audit.• Social Welfare Department: Review resource allocation, gather report requirements, and perform data analysis.• Achievements: Successfully led and delivered projects on time and met client expectations. Show less

• Support project teams with backend development and requirement gathering.• Conduct focus groups with insurance agents and prepare UAT test cases.• Achievements: Delivered key backend functionalities on the agency portal.

• Perform end-to-end UAT and defect resolution.• Achievements: Successfully delivered accounting system migration and enhancements.