Ashlei J. Email & Phone Number

New Braunfels, Texas, United States

Receive/Enter work orders from customers, portal applications & other team members into work order management systemProvide initial work order status & follow through various stagesUpdate customers in real time on work order status by email, phone communication, and/or in customer’s service portalsReceive check-in/check-out information from service techs updating customers/work orders/portals as necessaryGenerate/provide quotes & NTE'sSchedule work to be performed with subcontractors, & customersProvide customers with updates, work order, and/or photos when work is completedCommunicate with Field Service Techs to obtain information when necessary1Communicate with Field Operations team regarding work order requirements, scheduling, & material needs

Riverside, California, United States

Place purchase orders with suppliers for the procurement of production material as required by the sales forecast and the production scheduleMaterial requirements planning (MRP)/Procurement forecastingMonitor status of open purchase orders to ensure on-time delivery of all materials, including timely resolution, communication and mitigation of future potential problemsExpedite or defer orders as required based on schedule/inventory changesDetermine and establish optimal inventory levels based on forecast, demand variation and material lead timesCoordinate material flows throughout product/BOM changes, obsolescence, and the introduction of new suppliers and or materials due to new product developmentSupplier relationship management (SRM)Manage and resolve issues regarding PO to invoice discrepancies, returns and quality problems with suppliersGenerate and document Standard Operating ProceduresProvide back-up support for supply chain functions including shipping, receiving, material handling and other duties as assignedSetup & maintain material master system planning parameters (MOQ, lead time, safety stocks)Collaborate with internal customers and provide a high level of customer service, including recommending solutions, resources, and alternative supply optionsEnsure and promote compliance to Company and Procurement policies and procedures

Riverside, California, United States

Receive/Enter work orders from customers, portal applications & other team members into dispatch systemProvide initial work order status & follow through various stagesUpdate customers in real time on work order status by email, phone communications, and/or in customer’s service portalsReceive check-in/check-out information from service techs updating customers/work orders/ portals as necessaryCompile/provide reports to supervisors & management as requestedGenerate/provide quotes & NTE's to customers, follow up on estimates not yet approvedSchedule work to be performed with customers & Field OperationsProvide customers with updates, work order, and/or photos when work is completedCommunicate with Field Service Techs to obtain information when necessarySource materials, obtain pricing & availability, create purchase orders, follow up with vendors, receive materials in purchase order management system resolving any discrepanciesReview work order, adjust as needed & process for invoicingCommunicate with Field Operations team regarding work order requirements, scheduling, & material needs

Corona, Ca

Qualify/Quote incoming phone, internet inquiries and house accounts entering information into CRM as lead, processing through an opportunity to close won/lost stages, works with management to distribute non-transactional opportunities that will require an outside sales representative when neededOpen/Maintain customer accounts by recording and/or updating account information, adding all new locations to system, and communicate effectively with all managementInputs orders as called in (via phone), create work orders and equipment agreements for all new locations/requests, process all orders, work orders, and quote requests through order desk (via email)Manage automatic schedule for oil and fuel deliveries updating as needed with delivery changes for customers with every other day, bi-weekly, monthly, bi-monthly schedulesProcess all online orders; add accounts if needed in PDS, thoroughly adds information in CRM, BOL’s, pulls product from inventory & packages to ship, invoice & interact with customers as needed, add products & update pricing on online storesResolve product or service problems by clarifying customer’s complaint; determining cause of problem; selecting and explaining best solution to solve problem; expediting correction or adjustment; following up to ensure resolutionRecommend potential products or services to management by collecting customer information and analyzing customer needsProvide internal to support to internal and external sales representativesProcess credit card transactions ensuring all information for accuracy, process new card requests/changes for Pacific Pride Fleet Fueling customer accountsSource products, obtain pricing & availability, and coordinate purchasesObtains freight quotes as needed, create BOL’s, and schedules carriersMaintain records and follow up files for purchases, shipments, and related mattersProvide internal to support to internal and external sales representatives

Corona, Ca

Provide quality services by using the authorized hours in an efficient, effective mannerAid the recipient to either maintain, or increase, self-sufficiencyReport promptly, any changes in the recipient’s health, abilities, environment, or need for serviceMaintain strict confidentiality in all recipient-related mattersMaintain accurate time sheets, work schedules, and other forms as requiredPerform other duties as assigned

Chino, Ca

Record, check and process all claim information in line with manufacturer conditionsProcess and reconcile claim settlement paperwork received from manufacturersInvestigate and query unsettled and short paid claims and assess their causesRecord, supervise and control the systems for parts returns and inspectionsControl the system for the receipt and recharging of specialist repairs.Help to ensure a customer-satisfying level of service in respect of warranty work performedExplain warranty conditions and procedures to customers to avoid misunderstanding and conflict

Chino, Ca

Scheduled and dispatched drivers, equipment, or service vehicles to appropriate locations according to transportation schedule, specifications, or needs, using direct messaging or telephonesProcessed and evaluated information received, prioritizes calls and dispatched required unitsPerformed data entry responsibilities related to; inputting loads, creating BOL’s, assigning drivers, updating status of loads as pickup/deliveries occur, verifying all information is input into the database to invoiceAdjusted the transportation schedule as requiredConfered with customers or supervising personnel in order to address questions, problems, and requests for transportation related issues, service or equipment.Oversee all communications within specifically assigned territories.Advised personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.Performed transportation related invoicing for in house customers, and broker loads

Rancho Cucamonga, Ca

Coordinated and performed a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.Provided administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries. Sorted, reviewed, screened and distributed incoming and outgoing mail; prepared, composed and ensured timely responses to a variety of routine written inquiries. Established, maintained, and updated files, databases, records, and other documents; developed and maintained data, and performed routine analyses and calculations in the processing of data for recurring internal reports. Prepared transportation schedules, routes and dispatch for truck drivers.Maintained records of mileage, length of use, destination of vehicles, etc. for billing purposes.Performed other related duties as assigned