Ben Swanson Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Oversee a group of Partner/BPO Success Specialists responsible for delivering exemplary customer service through our contracted business partners. This involves understanding team roles, setting clear goals and KPIs, fostering collaboration with internal messaging teams and specialty teams, project management, nurturing partner relationships, investing in team members' development, optimizing workflow efficiency, monitoring performance, promoting open communication, utilizing data for informed decisions, adapting to change, maintaining organized documentation and reporting, managing risk, and driving a culture of continuous improvement. Ensure transparent stakeholder communication and constantly seek opportunities for self-development to lead my team effectively.

Effectively coach, manage, and drive performance of assigned Partner Group Leads (2-4 Group Leads who manage a total of 25-35 Supervisors who oversee 200-300 advocates in Customer Success) and Team Leads by providing direct feedback, and performing regular audits on KPIs and performance drivers. Cultivate strong partnerships with operational leaders across internal and partner teams and stakeholders to facilitate two-way communication about process improvements and advocate experience. Manage small to large scale projects and support essential operational plans for Partner Success Operations. Applies functional expertise to influence the organization's vision, goals, and ensure strategic objectives and deliverables are met in a timely manner. Participate in cross functional projects/initiatives, facilitating stakeholder support as well as reporting on crucial milestones.

Portland, Oregon, United States

Beaverton, Or

Portland, Oregon Area