Senior Manager, Operations
Current• Leading & Managing multiple Operations Managers handling Overall day to day delivery of the services ensuring KPI’s are consistently delivered for Marriott International (North America & Canada)• Operations Management, Operational enhancements, and Change Management• Stakeholder Management• Liaise closely with multiple stakeholders to formulate operational and strategic roadmaps for BAU processes, special projects and to maintain effective relationships and achieve organizational objectives• SLA Management• Provide guidance to coach, motivate, and lead team members to their optimum performance levels and career development• Map processes to identify non-core activities and suggest alternatives• Identity opportunities for capacity creation and facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders• Direct, Define team and individual goals in alignment with business and client objectives